New

Digital Support Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Flint
Apr 02, 2026
Job Description Customer Solution Center - Digital Support Specialist Effective June 19th, multiple banking systems will be converging, resulting in an anticipated increase in customer calls and support needs. This role supports customers across a variety of banking products, including deposit accounts, loans, lines of credit, and trust-related services. The organization is highly customer-focused and seeks professionals who prioritize delivering an exceptional customer experience during periods of change and growth. These professionals must embody a customer-first mindset, positive attitude, and service-oriented culture at all times. Shifts Shifts may start as early as 7:00 AM-3:30 PM or as late as 11:30 AM-8:00 PM. All shifts, except in extreme situations, will require availability on Saturday or Sunday (primarily Saturdays). A permanent, set schedule will be provided after completion of training. Training hours will be 8:00 AM-5:00 PM (duration to be determined). Summary The Customer Solution Center (CSC) Digital Support Specialist serves as a Tier II technical expert, providing advanced support for online and mobile banking platforms. This role is critical in educating customers on digital products and enhancements, driving adoption of digital tools, and ensuring a seamless customer experience. Specialists also support overflow from other Lines of Business (LOBs), demonstrating flexibility and cross-functional capability to meet customer needs across the organization. Duties & Responsibilities * Provide Tier II support for digital banking products and services, including troubleshooting issues related to login, navigation, alerts, transfers, and third-party integrations (e.g., Quicken, QuickBooks) * Assist customers with general deposit account inquiries and provide overflow support for specialty LOBs such as Lending, Cards, and Investments, as needed * Deliver first-contact resolution by anticipating customer needs and applying strong problem-solving and product knowledge * Maintain up-to-date knowledge of digital platforms, policies, procedures, and service enhancements through continuous learning and training * Adhere to all compliance, security, and operational standards to manage reputational risk * Demonstrate core values and customer-centric behaviors in every interaction * Collaborate with internal partners and back-office teams to resolve escalated issues effectively * Support CSC initiatives by participating in coaching, feedback sessions, and performance improvement efforts * Perform other duties as assigned to support CSC operations and customer satisfaction Skills * Customer Service * Troubleshooting * Technical Support * Banking Knowledge Top Skills Details * Customer Service * Troubleshooting * Support Additional Skills & Qualifications Basic Qualifications * High School Diploma or GED * Minimum of 1 year of customer service experience * Ability to work on-site every day with near-perfect attendance Preferred Qualifications * Strong written and verbal communication skills, including typing, grammar, and spelling * Proven ability to troubleshoot technical issues and navigate multiple systems * Experience with digital banking tools such as Microsoft Office, internet browsers, QuickBooks, banktobank transfers, and PC banking platforms * Ability to adapt in a fast-paced, evolving environment * Quick learner with strong retention and problem-solving capabilities * Positive attitude with a commitment to continuous improvement * Ability to support multiple Lines of Business and pivot between service areas with ease Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Flint, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Flint,MI. Application DeadlineThis position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.