New

Assistant Registrar

Northern Kentucky University

20 Campbell Drive (Show on map)

Apr 01, 2026

Posting Details

Position Information

Working Title	Assistant Registrar
Department	Office of the University Registrar
Compensation Title
Position Number	30002595
Position Status	Regular
Work Schedule	Monday-Friday 8:15-4:30
Hours per Week	37.5
Months per Year	12
Purpose of Position	The Assistant Registrar for Service is the VA Certifying Official at NKU and oversees front-line customer service requests, the processing tasks, and supervision of 4 FT staff and 4 PT student staff. Monitors front-line customer tracking system and provides reports and adjustments.
Primary Responsibilities	Leads the delivery of front-line Registrar services, ensuring accurate and timely processing of a wide range of student records functions, including registration transactions, enrollment updates, academic record changes, transcript and certification requests, and graduation-related documentation. Oversees complex and sensitive student record processes such as name/SSN changes, deceased student records, non-attendance reporting, late and missing grades, special enrollment requests, and consortium agreements, ensuring compliance with institutional policies and applicable regulations. Monitors and analyzes front-line service activity through the customer tracking system; develops reports and identifies trends to improve service delivery, efficiency, and student experience. Serves as the University's designated VA Certifying Official, ensuring compliance with federal requirements and accurate certification of veteran and military-affiliated student benefits. Provides final review and approval for undergraduate graduation verification within the College of Health and Human Services. Supervises daily operations of the Registrar Service Center, including website content, e-forms, inbound call support, and management of shared communication channels (email, phone, and in-person services). Recruits, hires, trains, and supervises full-time staff and student employees; sets performance expectations and fosters a service-oriented, accountable team environment. Develops and implements communication and outreach strategies to improve awareness, accessibility, and understanding of Registrar services. Partners with campus stakeholders to resolve complex student issues and enhance service processes.
Qualifications	Bachelor's degree required; 3 years of progressively responsible experience in Registrar, student records, or related higher education operations. Demonstrated experience leading or coordinating operational workflows in a high-volume, service-oriented environment, with a track record of improving processes, increasing efficiency, and enhancing the student/customer experience. Working knowledge of FERPA and student records compliance requirements, with the ability to interpret and apply policies, maintain confidentiality, and ensure audit-ready practices. Experience supervising, training, or leading staff or student employees, including setting expectations, providing feedback, and supporting performance and development. Strong analytical and problem-solving skills, with the ability to evaluate processes, identify gaps, and implement sustainable improvements. Proficiency with enterprise systems (e.g., ERP/Student Information Systems) and reporting tools; ability to leverage data to inform decisions and monitor performance. Demonstrated ability to manage multiple priorities, navigate complex situations, and exercise sound judgment in a fast-paced environment. Excellent written and verbal communication skills, with the ability to clearly explain policies and procedures to diverse audiences.
Minimum Education	Bachelor's Degree
Preferred Education	Bachelor's Degree
Minimum Experience	3 years
Salary	Minimum $42,549
Pay Grade	S70

Posting Detail Information

Requisition Number	2026S2341
Job Open Date	04/01/2026
Job Close Date
Quick Link	https://jobs.nku.edu/postings/15540
Is this an internal only posting?