Supervisor, Patient Access

The Patient Access Supervisor oversees the activities of Patient Access Representatives to ensure prompt patient access to hospital, clinic, and off-site services. The Supervisor coordinates day-to-day operations associated with the accurate and timely gathering of demographic, medical, insurance, and financial information, verification of benefits, appropriate admission and authorization forms, and collection of co-pays at time of service. The Supervisor provides guidance and coaching to the Patient Access staff to achieve positive customer relations while obtaining elements mandated by Health Information Management (HIM) and Patient Financial Services (PFS) in compliance with regulatory requirements. Assists with quality monitoring and oversees training of new and/or existing staff.

This position is responsible for maintaining department policies, procedures, business operations and overall systems support. Works collaboratively with end users, application analysts, and IT staff to develop workflows and solutions that meet business requirements. Trouble shoots problems and questions, escalates issues appropriately, collaborating with multiple teams to ensure accuracy and overall efficiencies.

This position will oversee and support operations at Hudson and Lakeview Hospitals, with work hours divided between the two facilities.

MINIMUM QUALIFICATIONS:

• Associate's degree and/or equivalent experience in healthcare billing, patient access/admitting, or collections may be substituted.
• Minimum one year patient registration, prior authorization, insurance verification or scheduling experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.
• Proficiency in positive customer relations.
• Must possess excellent leadership, verbal persuasion, and communication skills.
  

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Business, Management, Healthcare Administration or a related field.
• 3-5 years' experience in a hospital, and/or clinical based environment.
• Two years of previous patient registration, scheduling and/or patient accounting experience.
• Certification from a nationally recognized patient access/financial management organization.
• Training and/or certification in EPIC, Prelude, ADT HB and/or PB.

Benefits:

At Hudson Hospital & Clinic, we offer competitive wages and an excellent benefits package (0.5 FTE or greater) that includes:

• Health, vision and dental insurance
• 403b retirement program
• Competitive paid time off (PTO)
• Short-term disability pay, long-term disability and life insurance options
• Flexible spending accounts (FSAs)
• Education reimbursement
• Employee assistance programs (EAP), an employee well-being program
• Free parking
• Employee recognition and rewards.

About Hudson Hospital & Clinic:

Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more than 1.2 million patients across Minnesota and western Wisconsin. Hudson Hospital & Clinic has been a trusted caretaker of the Hudson, Wisconsin community for 70 years, working closely with our partner hospitals and clinics in the St. Croix Valley. Our team includes around 415 employees, more than 70+ providers, and 38 volunteers, offering a full range of hospital, primary, and specialty care services.

We are an award-winning hospital, located just off I-94 between the Minnesota and Wisconsin border, where you'll find exceptional, personalized care at Hudson Hospital & Clinic. Join us and become a partner for good, helping to improve the health and wellbeing of our patients, members, and the community we serve.