Client Services Technician I

Note: This job will be posted through 11:59 PM of the day prior to the end date listed.

Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity.

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About the Opportunity:

The Washington County Sheriff's Office is seeking to fill a Client Services Technician I within the Law Enforcement Center (LEC) and Washington County Jail. The Client Services Technician I provides specialized customer service related to the routine operation and maintenance of personal and networked computer hardware and software applications; installs, maintains, and troubleshoots operational issues with the Sheriff's Office individual or networked personal computer workstations, printers, and software applications.

This position is a Variable Hour position. Variable Hour positions are at-will and hours are limited to twenty (20) hours per week averaged over a three (3) month period.These positions will accrue sick time and are not eligible for medical, dental, or vision benefits.

Ideal Knowledge, Skills, and Abilities (KSAs):

• Assists and trains in installation, maintenance, and troubleshooting of operational problems with individual or networked personal computer workstations, printers, and software applications throughout Sheriff's Office facilities.

• Assists and trains in troubleshooting the loading of operating systems, drivers, and applications on networked computers.

• Upgrades and tests new components and peripherals and customizes settings to ensure operational compatibility with network resources.

• Confers with users and departments to ensure data technology and systems needs are operating efficiently. Maintains software licensing, compliance records, and equipment lifecycle data for implementing ongoing upgrade and replacement schedules.

• Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of access and opportunity and actively promotes an environment respectful of living and working in a society accepting of all.

• Assists and trains in the development and modification of user accounts within domain structure and troubleshoots user account problems.

• Tracks and monitors service efforts; assists in implementing and completing service work plan requests. Orders necessary parts, processes receivables, maintains records and inventories of hardware, software, and related peripherals needed for new systems, replacements, and repairs.

About the Department/Division:

This position resides in the Data, Analysis, and Technical Assistance (DATA) unit of the Washington County Sheriff's Office. This position will primarily operate within the Washington County Jail, LEC, and other Sheriff's Office locations as needed. The Washington County Sheriff's Office (WCSO) is a full-service law enforcement agency located in Hillsboro, Oregon, serving the residents of the county's urban and rural areas. WCSO enhances public safety by fostering professionalism, compassion, and trust within its team and the communities it serves. WCSO is the primary first responder for unincorporated residents, offering services from routine patrol and crime investigation to specialized teams. The WCSO also operates the county's only jail and provides services to cities within the county on a contract basis.

Minimum Qualifications

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: here

Education and Experience:

• One (1) year or 45 credits of college-level coursework in computer science or a closely related field, and one (1) year of experience providing computer hardware and software support OR

• Two (2) years of experience providing computer hardware and software support (applicable certifications may substitute for the education and experience requirements).

Additional Requirements

The selected finalist(s) for this position must be able to pass a thorough background investigation conducted by the Sheriff's Office. The background Investigation for this position typically take 6-8 weeks to complete so you will want to plan accordingly. The information that will be required when you complete the Personal History Statement includes, but is not limited to:

• Employment Information (past 10 years or back to age 17; 3 co-workers will be requested from each past employer)
• Residential Information (past 10 years or back to age 17)
• Financial Information
• References (6 without using the same people as coworker or supervisor references)
• Family Member Information
• Driving History
• Past/Present Drug Use and/or Controlled Substances
• Criminal History

The selected candidate must be able to pass a post-offer drug screen.

Selection Process: You can review our standard selection process here: link

Our commitment to you
Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Selection Process:

You can review our standard selection process here.

Our commitment to you:
Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Veterans' Preference:
If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link:Veterans' Preference Points.

Accommodation under the Americans with Disabilities Act:
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email:Careers@WashingtonCountyOR.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status of Your Application:
You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.

Questions?

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