Internal Content Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We'reseeking an Internal Content Manager who will play a key role in creating, curating, and managing compelling content that informs, inspires, and engages JLL's diverse global colleague audiences. This hands-on role will ensure colleagues receivetimely, relevant, and impactful news and stories that bring JLL's strategy, brand, culture, and values to life.

The Internal Content Manageroperatesas an internal journalist, partnering with colleagues across CommunicationsandMarketing, and the wider business to source, develop, and publish high-quality content across JLL's internal channels-including our global intranet, enterprise-wide newsletters,videosand in-office screens. The role requires exceptional writing and editorial skills, a keen understanding of evolving communications best practices, and an ability to deliver clear, consistent, and accessible messaging for a variety of audiences worldwide.

Reporting to the Director of Internal Communications, Content & Channels, this role leads enterprise content creation by blending editorial rigor, storytelling excellence, and an understanding of what makes news meaningful to our people.

Key Responsibilities

Content sourcing,creationand publishing

• Identify, research, write, and edittimely, relevant, and engaging news and feature stories for JLL's internal channels across a variety of formats (including written, video, and digital)

• Sourceanddevelop a strong pipeline of content ideas and stories from across the organization, collaborating with internal stakeholders and content contributors to highlight company achievements, priorities, and culture.

• Conduct interviews with leaders, subject matter experts, and employees at all levels to bring a journalistic lens to company news, initiatives, culture, and achievements.

• Work in partnership with matrix delivery teams on the production of video and digital content whererequired.

• Translate business strategy, complex topics, and executive messaging into clear, accessible, and engaging content for diverse internal audiences.

• Work in partnership Internal Channels Manager to publish and promote content across JLL's internal communication channels.

Editorial Planning & Coordination

• Support the development and execution ofour enterprise-wide colleague newsroom andinternal editorial calendar-proactively aligning news coverage with business priorities and audience needs.

• Coordinate with colleagues on cross-functional storytelling, campaigns, and global initiatives.

Measurement & Continuous Improvement

• Monitor andanalysecontent performance metrics and employee feedback to assess effectiveness.

• Make recommendations to enhance content quality, reach, and engagement.

Best Practice & Guidance

• Maintain high editorial standards, ensure message consistency, and uphold JLL's tone of voice and brand values inall enterprise-widecommunications.

• Provide editorial feedback, coaching, and support to content contributors across the business tomaintainhigh standardsand consistent messaging.

• Stay informed about best practices and emerging trends in digital storytelling and internal journalism; share ideas for continual improvement.

Qualifications

• Bachelor's degree in Journalism, Communications, English, Public Relations, or a related field.

• 7+ years of professional experience as a journalist, internal communicator, or editorial content creator-ideally in large and/or global organizations.

• Demonstrable newsroom/editorial experience: story research, interviews, reporting, editing, and content packaging.

• Exceptional written and verbal communication skills, with a journalist's instinct for great storytelling and accuracy.

• Track recordof creating high-quality, engaging content for digital and multimedia channels.

• Strong editorial judgment, attention to detail, and commitment to truth, clarity, and ethical reporting.

• Experience managing multiple assignments, projects, and deadlines in a fast-paced environment.

• Stakeholder management skills; able to collaborate effectively with colleagues across multiple geographies and functions.

• Experience using analytics and audience insights to inform content strategy.

• Comfortable with communications measurement tools and data-driven improvement.

Key Attributes

• Passionate about impactful employee communications and storytelling.

• Creative, resourceful, and proactive-always looking for a fresh angle.

• Confident interviewer and relationship-builder, able to connect with employees and leaders at all levels.

• Excellent listener, with the ability to distil complex information into compelling, accessible content.

• Committed to upholding editorial standards andbrandvalues, andeducating and coaching colleagues and stakeholders around editorial best practice.

• Collaborative and adaptable team player with a growth mindset.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.