Superintendent - Bus Operations

Salary range is $81K to $180K with a midpoint of $129K. Total compensation includes project-based premiums that reflect project complexity, political sensitivity, size, and strategic importance. New hires typically receive between minimum and midpoint of the base range, however, we may go higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Under the direction of the Deputy Director - Bus, leads, organizes and monitors all aspects of bus transportation functions performed by partner agencies/contracted service provider under the terms of existing Partner Agreements. Acts as Sound Transit's liaison pertaining to all transportation-related issues. Leads and performs a full range of technical roles for assigned project(s) or project area(s); communicates and coordinates work activities among Agency staff/consultants and partner transit agencies as appropriate; reviews and audits the work of partner agency, or partner-contracted agencies, as it pertains to maintenance functions on Agency-owned transit vehicles, or contracted Paratransit services vehicles, and ensures work quality and adherence to established policies and procedures.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Implements and manages essential activities to ensure the overall operational performance of Stride and ST Express bus services.
• Monitors, logs, and prepares reports on all aspects of bus operations, including but not limited to missed trips, on-time performance, customer complaints, cleanliness, accident reporting, operator behavior, and other key performance indicators.
• Develops and leads periodic inspections of onboard service to ensure all aspects of vehicle operations being performed by the CSP and partner agencies are in accordance with contractual requirements.
• Collects and analyzes data related to the performance of the CSP and partner agencies to establish whether operational performance objectives have been met; quantify performance failures; and identify longer term trends* Partners with the CSP and external agencies to address operational issues with special attention given to addressing issues in a team solution-driven manner.
• Works with ST Service Planning to optimize scheduling and run-cutting.
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  Liaises with the ST Passenger Services team to identify any sources of dissatisfaction or customer complaints.

  
  
• Coordinates with other departments including ST Maintenance, Facilities and Customer Service to resolve issues, schedule specialist services and oversee their work, as needed.
• Monitor / troubleshoot accuracy of passenger information and work with CSP dispatch, partner agencies, and ST passenger information coordinators for timely passenger information.
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  Coordinates with other departments to deliver special event and bus bridging service.

  
  
• Provides technical support to projects performed by Agency staff, consultants, and contractors within the ST Express Bus and BRT Programs to ensure adherence to quality, budget, and schedules; plan, prioritize, assign, review, and participate in the work of assigned staff; implements schedules and methods for providing assigned services; identify resource needs.
• Participates in the preparation and administration of assigned budget(s); monitor expenditures as it relates to maintenance-related projects with partner agencies.
• Coordinates assigned activities and functions with other agency staff, local, state, and federal agencies/jurisdictions, and business partners; interact, share knowledge, negotiate issues, and develop collaborative relationships.
• Represents area of assignment, participates on, and provides staff support to a variety of committees, task forces, and boards.
• Maintains records concerning NTD operational statistics and programs as instructed; prepares status reports and briefings.
• Attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Operations, Transportation, Management, Business Administration, or related field. Five years of experience with project management in transit, transportation or operations that includes compliance, administering, and monitoring partner agreements, and workforce management experience; Or an equivalent combination of education and experience.

Required Knowledge and Skills:

• Personnel management and development.
• Practical knowledge of business/industry principles as well as transportation and service practices for bus operations.
• Transit operations standards including best practices and accepted industry norms.
• Principles and procedures of record keeping.
• Contract and procurement principles and procedures.
• Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities. Research, analysis, data gathering, and methods of preparing clear, concise analytical, administrative, and financial reports.
• Positive customer service orientation with both internal and external clients.
• Principles and practices of governmental budget preparation and administration.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
• Exercising independent judgment in developing methods, techniques, and processes for evaluating and/or obtaining project results.
• Develops effective collaborative approaches to communication and problem solving of maintenance issues between the Agency and partner agencies.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations. -Maintaining good customer relations with positive customer service orientation.
• Understanding of principles and practices of governmental budget preparation and administration. Communicating clearly and concisely, both orally and in writing.
• Working cooperatively with other departments, Agency officials, and outside agencies.

Physical Demands / Work Environment:

• Work is performed in a standard hybrid office environment.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.