New

Web Support Professional Team Lead

University of Georgia

retirement plan

United States, Georgia, Athens

Mar 25, 2026

Posting Details

Posting Number	S14907P
Working Title	Web Support Professional Team Lead
Department	CAES-Information Technology
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department	The UGA College of Agricultural and Environmental Sciences ( CAES) is among the best and most established U.S. colleges of agriculture. In its classrooms, its Agricultural Experiment Stations and its statewide network of UGA Cooperative Extension offices, the faculty and staff of CAES are dedicated to discovering, teaching, and delivering the science required for healthy living to flourish in Georgia. Agricultural and environmental sciences are only as important as the food you eat, the clothes you wear and the water and air around you. To improve the quality and guard the safety of life's necessities, CAES has gathered world-renowned scientists and exceptional students.
College/Unit/Department website	https://oit.caes.uga.edu
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday-Friday, 8 AM-5 PM, some travel may be needed on certain occasions
Advertised Salary	Commensurate with Experience
Posting Date	03/25/2026
Open until filled	No
Closing Date	04/01/2026
Proposed Starting Date	04/20/2026
Special Instructions to Applicants
Location of Vacancy	Tifton Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Web Developer III
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in a related field or equivalent and 5 years of professional experience
Preferred Qualifications	Experience leading web support operations in a higher education or Extension environment. Experience managing website lifecycles and working with site owners. Experience coordinating the management of organizational website content in WordPress and Adobe Experience Manager CMS platforms by: offering email and Zoom based support to content producers; by posting content on their behalf; by leading group trainings; by organizing the production of support documentation. Experience administering and using DubBot or SiteImprove accessibility software.
Position Summary	This is a full-time, benefits-eligible position with the College of Agricultural and Environmental Sciences ( CAES) Office of Information Technology ( OIT) and serves as Team Lead for web and digital client support activities. While not responsible for managing employees, this position helps direct client support tasks and strategic goals. Common activities include managing projects, collaborating with stakeholders to set goals and expectations, coordinating training efforts, creating/overseeing support procedures and processes, and offering direct client support. The position provides leadership in determining website structure and organization for CAES and Extension websites. The Team Lead is responsible for the quality of the work produced on their team, as measured by client/stakeholder feedback, QA and accessibility ratings, and team productivity.
Knowledge, Skills, Abilities and/or Competencies	Familiarity with the use of web content management systems. Experience delivering technical support and training to individuals and in group settings. Ability to provide client support in a positive, proactive manner. Ability to effectively adapt to rapidly changing technology and apply it to client needs and departmental goals. Ability to estimate work and meet deadlines. Possess strong organizational skills. Ability to listen effectively and clearly communicate technical issues both orally and in writing. Ability to work independently, multitask, and prioritize. Ability to establish and maintain effective working relationships with others in a team environment.
Physical Demands	Sit at a workstation for long periods of time Occasionally travel/drive to provide support and training to locations around the state
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities	Carry out website and digital communication projects/initiatives. Perform/oversee new site launches, redesigns, and migrations.
Percentage of time	50

Duties/Responsibilities	Lead web support operations. Direct the planning, execution, and delivery of web support work for CAES and UGA Extension. Establish team-wide standards, procedures, and processes to ensure consistency, maintainability, and scalability. Work with web team management and other team leads to align with broader OIT initiatives.
Percentage of time	20

Duties/Responsibilities	Provide direct end-user support. Coordinate and deliver training and documentation.
Percentage of time	20

Duties/Responsibilities	Assess the impact of support services through client feedback, analytics, and accessibility reporting. Recommend and implement improvements to ensure continued effectiveness and alignment with college goals.
Percentage of time	10