Field Service Supervisor - Negaunee, MI
 Fabick CAT | |
 United States, Michigan, Negaunee | |
| 335 U.S. 41 (Show on map) | |
 Mar 25, 2026 | |
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Responsibilities:
* Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address. * Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices. * Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products. * Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises. * Keeps records of work hours and parts utilized and work performed for each service call. * Requisitions replacement parts and supplies. * Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. * Monitor employees' work levels and review work performance. * Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. * Investigate accidents and injuries, and prepare reports of findings. * Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results. * Performs any and all duties as assigned. | |