Japanese Bilingual Account Assistant - Employee Benefits

Position

Title: Japanese

Bilingual Account Assistant - Employee Benefits

Location:

Torrance,

CA (Hybrid eligibility after 3 months)

Classification:

Non-Exempt,

Full-Time

Work

Schedules: Monday

through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch

break. Candidates should be prepared for possible overtime on weekdays after

5:00 PM.

• Note
  
  on Remote Work: This position requires
  
  in-office attendance every day for the first three months. Following the
  
  introductory period, a hybrid schedule of two days working from home may
  
  be available.

Summary

The

hiring organization is a premier professional services firm specializing in

employee benefits and insurance solutions. They are committed to creating and

celebrating a diverse workplace that reflects the communities and clients they

serve.

The

Account Assistant will play a vital role within the Employee Benefits Division,

providing essential support to Account Representatives and the Manager. This

individual will be responsible for ensuring day-to-day service excellence for

clients, maintaining meticulous records, and assisting with the full lifecycle

of benefit administration and renewals.

This

role is designed for a detail-oriented professional with 1-3 years of

experience who is ready to gain a professional credential and build a long-term

career in the stable, lucrative insurance brokerage industry.

Essential

Duties and Responsibilities include but are not limited to

• Client
  
  Service Support: Assists Account
  
  Representatives with daily service needs, including claims, billing
  
  eligibility, and resolving service issues.
• Process
  
  Management: Supports the renewal process,
  
  enrollments, terminations, and COBRA administration.
• Administrative
  
  Excellence: Provides high-level
  
  administrative support to the Employee Benefit Manager; prepares, formats,
  
  and edits a wide range of professional documents.
• Data
  
  & Reporting: Creates and interprets various
  
  reports; ensures the accuracy of the Broker's administration system
  
  (AMS360) in a timely manner.
• Market
  
  Research: Organizes market research and
  
  maintains a marketing database; analyzes questionnaires and feedback forms
  
  to drive insights.
• Implementation:
  
  Assists with implementation activities for both new and existing clients,
  
  including the completion and processing of applications.
• Meeting
  
  Coordination: Schedules and prepares
  
  materials for open enrollment meetings; collects necessary data and forms
  
  for regulatory compliance.
• Workflow
  
  Maintenance: Maintains a clear
  
  understanding of carrier product offerings and processes to ensure an
  
  efficient workflow; follows all broker policies regarding client files and
  
  policy reviews.
• Travel:
  
  May travel within the U.S. for customer service tasks, such as strategy
  
  meetings and enrollment sessions.

Qualifications

The

ideal candidate is a detail-oriented professional capable of multi-tasking in a

deadline-driven environment. They must be a team player who is creative,

flexible, and solution-oriented. To perform this job successfully, an

individual must be able to perform each essential duty satisfactorily.

• Must
  
  obtain a California Life and Health License within three months of the
  
  start date.

• College
  
  degree or equivalent experience; 1-3 years of experience in an office
  
  environment with a solid understanding of basic business operations.
• Proficiency
  
  in speaking, reading, and writing in business-level Japanese and English
  
  is required.
• High
  
  competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the
  
  aptitude to learn industry-specific systems (Zywave, Employee Navigator,
  
  Applied Epic).
• Effective
  
  written and verbal communication skills.
• High
  
  level of attention to detail, emotional intelligence, and the ability to
  
  work effectively both independently and within a team.

• Advanced
  
  skills in Excel and experience with Adobe Creative Cloud (Photoshop,
  
  Premiere) or Adobe PDF. (Preferred)
• Strong
  
  data analysis and reporting capabilities with a proven ability to provide
  
  data-driven insights. (Preferred)
• A
  
  highly responsible and productive individual who remains professional
  
  under pressure and is willing to try new approaches to solve problems.
  
  (Preferred)