Security Control Center Operator

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Security Control Center Operator, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Security Control Center Operator for our Physical Security team. This position is located in Altamont, NY. If you yearn to be innovative, contribute new ideas, and play a critical part in our Global Security organization, we want to hear from you!

As Security Control Center Operator, you'll ensure that all SCC monitoring and notification processes, policies and procedures are executed properly during the assigned shift. This position entails shift work involving monthly schedule rotations for day, evening, nights, weekends, and holidays. Key responsibilities include the following:

• Dispatch appropriate security personnel or law enforcement officers to investigate alarms.
• Assist in intelligence and data collection.
• Provide instructions to security guards as necessary.
• Write Incident Reports and Service Tickets.
• Disseminate notifications of credible threats as instructed by the Senior Security Management or established protocols.
• Coordinate security operations with gas/electric control centers to ensure compliance with US and UK Corporate Emergency Planning policy and procedures.
• Travel to the back-up Security Control Center in Altamont, NY may be required, or to the Northborough, MA SCC if stationed at the Altamont, NY Back-up SCC.

• Associate degree in related field of study or 2+ years of security related experience.
• Good written and oral communication skills
• Working knowledge of corporate security computer systems, including electronic access controls, intrusion detection alarms and closed-circuit TV.
• Working knowledge of Microsoft Office products, familiarity with standard security communication protocols and equipment, and a demonstrated ability to perform multiple tasks in a challenging environment.
• Ability to critically think during difficult circumstances and incidents.
• Ability to manage daily operations if Supervisor is not on shift.

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

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