Director, Customer Success

Job Description:

Title: Director, Customer Success, OEM Solutions (Pricing & Incentives)(P5)

Location: Remote IN California, USA

Reports to: VP Customer Success

Vacancy: This is a new Vacancy

The Role:

Customer Success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights

The Impact You Will Have in This Role:

In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN's proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry.

What You'll Be Doing in This Role:

• Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs

• Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client's profitability

• Provide C-suite automotive executives with pricing, incentives and business planning recommendations

• Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics

• Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies

• Identify and pursue white space opportunities for business development among existing and potential clients

• Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization

• Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics

• Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business

• Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns

• Be a mentor to junior analysts and support their development

Qualifications of this Role:

• 10+ years of experience in consulting / finance / analytics or sales

• MBA highly desirable

• Auto industry experience a must, ideally in sales or finance

• Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations

• Ability to think quickly on your feet

• Consulting experience highly desirable

• Ability to interact effectively with people including senior management

• Desired software experience in Excel, PowerPoint, Tableau, SQL,

• Thrives on tackling difficult problems in a dynamic and fast-paced environment

• Requires 25-30% travel

The Hiring Manager says:

" I'm looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers"

This position has a starting salary range of $165,000 to $180,000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.