Supervisor, IT Patching Center of Excellence

Supervisor, IT Patching Center of Excellence

Supervisor, IT Patching Center of Excellence

• Bachelors' degree in Information Technology or related field
• PLUS five (5) years' prior relevant experience or equivalent combination of education and directly related experience.
• PLUS one (1) year prior leadership experience.
• Advanced knowledge of job area typically obtained through advanced education combined with experience.
• Knowledge of all infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS);
• Knowledge of infrastructure management tools and monitoring tools, solution sizing for hardware/software platforms, industry standard security requirements and designs.
  
  Preferred Special Skills, Knowledge or Qualifications
• Prior leadership experience highly preferred.
• Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
  
  

1. Leading and coaching a team of IT professionals, fostering a high-performing, customer focused culturewhile ensuring patching service delivery.
2. Managing patching schedules and timely execution to remediate vulnerabilities across the enterprise onvarious enterprise devices.
3. Driving performance metrics to monitor service levels, compliance, and continuous improvement with afocus on automation.
4. Managing the intake of patching requests and coordinating implementation and action plans forremediation.
5. Partnering with business and IT leaders to identify patching needs, recommend improvements, andstreamline workflows.
6. Development and execution of operational plans that align with enterprise goals and evolving businessneeds.
7. Cross-functional collaboration with departments across IT and the business to proactively identify issuesand drive service delivery and improvements.
8. Partner with Cybersecurity and other governance and oversight stakeholders to ensure compliance.
9. Prioritization of team resources and support efforts by defining schedules, assigning responsibilities, andmanaging administrative workflows.
10. Enablement of architectural standards to drive improvements and reduce overhead in patching oftechnical debt.
11. Oversight of department budgets and financial planning to ensure responsible and effective use ofresources.
12. Aligning department strategies in support of unit, organization, and corporate goals.
13. Develops and retains a highly skilled technical team by implementing performance management programand ensuring staff has the technical and business skills to support the objectives of the organization.
14. Develops team and guides their efforts to continually improve the delivery of system solutions.
15. Providesfeedback, coaching and training and development opportunities to create a high performing team.
16. Day-to-day decisions guided by APS policies and procedures, with support and strategic direction fromyour leadership team.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.