Inside Sales / Customer Service Representative
Responsibilities:
- Serve as a point of contract for customers
- Respond to customer inquiries via phone & email, providing timely and accurate information
- Prepare & issue quotes, ensuring all required technical and commercial details are collected and correct.
- Coordinate internally with engineering, manufacturing, and quality to gather information needed for accurate quotes or order setup.
- Enter customer orders into the ERP system, ensuring part numbers, revisions, pricing, quantities, and ship dates are correct.
- Review purchase orders for discrepancies (e.g., conflicting prints vs. PO details) and work with customers and internal teams to resolve them.
- Track open quotes and orders, following up with customers to confirm demand, provide updates, and clarify requirements.
- Communicate engineering exceptions, missing information, or special processing requirements clearly to customers and document as needed.
- Support new setup processes by providing complete customer data and collaborating with engineering when required.
- Maintain accurate customer records, pricing updates, and documentation according to company standards.
- Coordinate with shipping/logistics to ensure on time delivery and communicate any delays or changes to customers.
- Develop strong relationships with customers to enhance satisfaction and promote repeat business.
- Collaborate with sales, quoting, and engineering staff to improve quoting accuracy and turnaround time.
Qualifications:
- Proficiency with ERP/CRM systems for entering orders, tracking status, managing pricing, and maintaining customer data.
- Strong understanding of order to cash processes, including quoting, order entry, material availability checks, and shipment coordination.
- Ability to read and interpret basic customer documents such as purchase orders, part numbers, revisions, and (when applicable) engineering prints.
- Experience preparing customer quotations, including confirming specifications and coordinating with engineering or production teams.
- Solid product knowledge (or ability to learn quickly) related to materials, components, manufacturing capabilities, and lead times.
Direct Hire
$55-$70K
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KAD Staffing
$55-$70k
Mar 13, 2026