Customer Insights, Lead, Quantitative Research

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role:
As a Customer Insights, Lead, Qualitative Research, you will lead research and analytics initiatives for our Strategic Events and Company Messaging teams. Your role is critical as Salesforce continues to innovate and expand our event offerings at scale. You will own the strategic direction of customer insights programs, from research design through executive storytelling, while leveraging AI and automation to drive efficiency and unlock deeper insights. You will partner closely with cross-functional leaders to translate complex data into actionable recommendations that shape business strategy.

This is a full-time role.

Who We're Looking For:
We seek a visionary insights leader who excels at the intersection of data science, AI innovation, and business strategy. The ideal candidate thrives in ambiguity, leads through influence, and drives transformational change in a fast-paced, dynamic environment.

You should be a strategic advisor with deep analytical expertise, exceptional executive presence, and a proven track record of delivering insights that drive measurable business outcomes.

Roles & Responsibilities:

• Lead end-to-end research and analytics programs, from strategic design through executive presentation and business impact measurement.

• Conduct deep data analysis across large, complex datasets to uncover patterns, trends, and predictive insights that inform strategic decisions.

• Leverage AI tools and automation to streamline manual processes, enhance analytical capabilities, and scale insights delivery.

• Design and oversee quantitative research using platforms such as Qualtrics, SurveyMonkey, and emerging AI-powered research technologies.

• Engage directly with executive stakeholders, translating complex analytical findings into compelling narratives and actionable recommendations.

• Lead cross-functional teams through complex, dynamic workflows, ensuring alignment and driving projects to successful completion.

• Serve as a strategic partner and trusted advisor to senior leaders in strategic events, company messaging, and broader customer experience functions.

• Champion innovation in research methodologies, identifying and implementing new technologies that enhance customer understanding and operational efficiency.

• Develop frameworks and scalable processes that enable insights to drive decision-making across the organization.

• Travel approximately 10% or less for executive presentations, in-person customer engagements, and strategic planning sessions.

Qualifications:

• 8+ years of experience in customer insights, market research, or analytics, with demonstrated progression to strategic leadership roles.

• Expert-level proficiency in quantitative research methods, advanced statistical analysis, and data science techniques.

• Proven experience leveraging AI tools (e.g., generative AI, machine learning, automation platforms) to enhance analytical workflows and automate manual processes.

• Deep expertise in survey design, statistical methodologies (e.g., regression analysis, predictive modeling, hypothesis testing), and experimental design.

• Advanced technical proficiency with analytics and visualization tools (e.g., PowerBI, Tableau, SQL, Python/R) and survey platforms (e.g., Qualtrics, SurveyMonkey).

• Exceptional executive communication skills with a track record of influencing C-level stakeholders and driving strategic decisions.

• Demonstrated ability to lead cross-functional teams, navigate organizational complexity, and deliver results in ambiguous, fast-paced environments.

• Strategic mindset with the ability to connect customer insights to business outcomes and ROI.

• Experience managing multiple high-priority initiatives simultaneously while maintaining analytical rigor and attention to detail.

• Strong leadership and mentorship capabilities with a collaborative, team-oriented approach.

• Experience in enterprise software, CRM applications, B2B products, or events/experience industries strongly preferred.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.