Aftermarket Sales & Warranty Supervisor

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

This highly motivated individual, as part of the Sales Team, will be responsible for overseeing project startup, commissioning, and aftermarket activities for Taft Engineering and Watts Applied Solutions. This position builds strong relationships with contractors, service providers, and end users, ensuring successful installation and operation of all supplied equipment while supporting market growth.

This position is responsible for supervision of the sales support team.

This position reports to VP of Aftermarket Sales & Support. This role is onsite and based in Colorado

Primary Job Duties and Responsibilities

• Build and maintain strong relationships with customers and vendors to support sustained revenue growth.
• Oversee inventory control across both Taft Engineering locations, maintaining accurate records including change logs, preferred vendors, and market pricing.
• Manage vendor partnerships to secure competitive pricing and reliable sourcing.
• Own all warranty transactions, ensuring timely, accurate, and customer-focused resolution.
• Coordinate logistics for all aftermarket activity, including major equipment shipments and related scheduling.
• Train and support the aftermarket sales team on parts sales, vendor portals, and customer engagement, while assisting with daily inquiries as needed.
• Partner closely with the service team to ensure effective scheduling and material readiness.
• Track and share customer satisfaction metrics, communicating insights clearly with support and customer service teams.
• Stay current on product updates, market trends, and competitive activity, adjusting strategies as needed.
• Ensure consistently high levels of customer satisfaction and maintain strong relationships with key accounts.
• Monitor and manage expenses to align with budget requirements.

Required Qualifications

• Bachelor's degree in Business, Engineering, or a related field, or equivalent relevant experience.
• 5-10 years minimum technical, customer service and managementexperience
• Local knowledge and experience with commercial customer base.
• Ability to read electrical wiring diagrams and demonstrate knowledge of electrical systems.
• Proficiency with relevant business systems and general computer applications.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices.
• Ability to pass background checks and any required preemployment testing.

Preferred Qualifications

• Experience in operations management within a technical, manufacturing, field service, or water technology environment.
• Prior experience guiding multisite operations or customer-facing field service teams.
• Strong presentation, coaching, and relationship-management skills.
• Experience with continuous improvement methodologies (Lean, Six Sigma, etc.).
• Additional industry certifications or technical credentials.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You will be required to work in the office at the Colorado location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager.

• Onsite role at a manufacturing facility, primarily officebased.
• Occasional presence on the manufacturing floor requiring PPE.
• Monday-Friday schedule.
• Minimal noise levels in office environment.
• Required use of safety glasses and other PPE when on the shop floor.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee will occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to wear required personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Pay Range:

The expected salary range for this position is $68K- $81 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI - Onsite

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.