Patient Service Representative - Surgical Care & Wound Care, Damariscotta

Description

Clerical/Administrative Support
Req #: 70816

For a limited time MaineHealth is offering a $3,000 sign on bonus for
Patient Service Representatives (PSRs):

Eligible candidates are hired (offer accepted) into a Full or Part time PSR position.
Bonus amount prorated for Part time hires, per diem hires are ineligible.

Current MaineHealth member employees are ineligible;
former MaineHealth Members are ineligible until greater than 6 months separation from employment.

Patient Service Representative - Surgical & Wound Care
Location: Damariscotta, Maine

The Patient Service Representative (PSR) serves as the first point of contact for patients and visitors in the Surgical and Wound Care practice in Damariscotta. This role is responsible for providing exceptional customer service while performing a variety of administrative and clerical duties that support daily clinic operations. Responsibilities include patient registration, scheduling appointments, verifying insurance information, collecting co-payments, and ensuring accurate patient records in the electronic medical record system.

The PSR works closely with providers, clinical staff, and other team members to ensure smooth and efficient patient experience while maintaining confidentiality and adhering to organizational policies and regulatory requirements. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment while providing compassionate service to patients and families.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

If you have questions about this role, please contact sarah.polk@mainehealth.org