Principal Program Manager, Business Change

National Grid is hiring a Principal Program Manager for our Business Change department in Upstate and Downstate, NY.

*Locations in NY including but not limited to Brooklyn, Melville, Hicksville, Albany, Syracuse.

Everyday we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

National Grid is hiring a Senior Change Lead to join the New York Strategy & Transformation (S&T) Change team. This role owns change outcomes for complex, highimpact initiatives by defining what 'good' looks like for change and leading delivery with minimal supervision.

The Senior Change Lead translates strategic intent and ambiguity into practical direction for leaders and delivery teams; makes judgement calls on the right depth, pace and sequencing of change support; and ensures readiness and adoption activities are aligned to how the business operates. Specific priorities will evolve yeartoyear; however, the core purpose remains consistent: enabling the NY business to absorb and sustain change in a coherent, integrated way.

Change Strategy & Direction Setting (for assigned initiatives/portfolios):

Set the change approach for complex initiatives: define outcomes, success measures, stakeholder strategy, and the right mix of interventions proportionate to risk and scale. Translate ambiguity into clear direction for leaders and teams; what is changing, what is evolving, what remains stable, and what actions are needed now.

Integrated Change Leadership (lead without input):

Lead change enablement endtoend for priority workstreams, aligning readiness, communications, training and adoption to delivery milestones and business rhythms. Coordinate across S&T, digital, operations and functions to reduce competing change on the same populations and to land change coherently.

Judgement on depth vs pace (tradeoffs):

Assess change load, readiness and adoption risk; recommend tradeoffs on sequencing, scope and level of change support required. Escalate only the decision when needed bringing options and a recommendation, not just issues.

Leadership Coaching & Facilitation:

Coach leaders and workstream owners to fulfill their role in leading change; facilitate working sessions that land decisions, build commitment and enable local execution. Develop leader toolkits and practical guidance that help leaders communicate and rolemodel new expectations.

Quality Bar, Mentorship & Continuous Improvement:

Offer mentorship to wider team to help raise the quality and consistency of change delivery across the team. Contribute reusable assets, templates and playbooks; capture lessons learned and improve ways of working based on what drives adoption in practice.

• Bachelor's degree prefered
• 5+ years of experience leading complex business change, transformation and/or organisational effectiveness work in a matrixed environment.
• Demonstrated ability to define what good looks like for change and to lead delivery with limited supervision, exercising sound judgement under ambiguity.
• Strong facilitation and stakeholder leadership skills; able to influence leaders and resolve conflict without formal authority.
• Experience supporting technology-enabled change and/or digital deployments is desirable.
• Experience integrating change across multiple initiatives (dependencies, sequencing, capacity constraints) is desirable.
• Change management certification (e.g., Prosci, APMG) and pragmatic application expected.
• A bias for action, strong prioritisation, and adaptability in fast-changing environments.