Associate I - Global Asset Administration

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Team

Virtus from FIS is a leading provider of alternative investment services and technology solutions, specializing in delivering comprehensive front, middle, and back-office services to asset managers, banks, and other institutional investors. Virtus helps its clients manage their alternative investment portfolios, including CLO/CDOs, private equity, hedge funds, and other alternative assets.

What You Will Be Doing

The Associate I supports core operational and clientservice activities within the Global Asset Administration team. This entrylevel role is designed for individuals who are building foundational expertise in the financial or structured finance industry.

• Review, analyze, and interpret fundingrelated documentation and correspondence to ensure accuracy and completeness.
• Process loan settlements and accountlevel transactions in accordance with regulatory requirements and internal policies.
• Perform highrisk servicing tasks, including payment and research corrections, loan payoffs, fee processing, modifications, and account closures.
• Research and resolve internal and external inquiries, providing clear, timely, and servicefocused support across phone, email, and workflow systems.
• Conduct quality reviews on loan records and processing activities to ensure data integrity and compliance.
• Monitor daily reports, follow up on outstanding items, and maintain thorough case documentation.
• Accurately enter and update data, routing items requiring specialist review and escalating complex issues with complete case notes.
• Build foundational knowledge of products, systems, and processes to address inquiries and troubleshoot issues effectively.
• Maintain a strong customerservice mindset, adapting to evolving processes and contributing to a seamless client experience.
• Collaborate with internal partners-including operations, product, risk, and technology-to resolve escalated or complex concerns.
• Meet defined performance standards for quality, productivity, and attendance.
• Support continuous improvement by identifying recurring issues and recommending process or documentation enhancements.

What You Bring

• Typically, up to 2 years' experience in banking/finance industry
• Proficiency with Microsoft Office, including basic Excel skills.
• Strong analytical, reporting, and problemsolving abilities.
• Ability to read and interpret credit agreements and related loan documents.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Able to exercise sound judgment, manage multiple tasks, and prioritize effectively.
• Selfstarter who takes initiative and ownership of responsibilities.
• Collaborative team player with strong interpersonal skills.
• Consistently meets deadlines, targets, and scheduling requirements with flexibility.

Added Bonus If You Have

• Bachelor's degree in business, finance, accounting, or related field, or the equivalent combination of training, education, and work experience
• Experience with daily loan transactions and loan tracking system
• Knowledge of loan accruals and payment rules

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Virtus

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass