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Essential Duties and Responsibilities
- Initiates the perioperative plan of patient care in EPIC as the initial member of the surgical services team.
- Generates reports as need to assist with future case resource planning. Identifies patients that may need referral to other disciplines. Initiates referrals as needed.
- Implements evidence-based MHS protocols.
- Communicates relevant case scheduling orders made at time of scheduling
- Schedules all surgical procedures utilizing EPIC OpTime by communicating directly with physicians through order entry or through the physicians' office staff via fax or phone call.
- Utilizes clinical knowledge in the accurate booking of surgical procedures.
- Obtains necessary positioning, implant and instrumentation and any other information pertinent to surgical procedures.
- Works with physicians and specialty team leaders to develop and maintain surgeon preference cards.
- Responsible to keep up to date shared resource file in OpTime for equipment and instrumentation for conflict checking
- Reviews schedule for accuracy and assures non-overlapping shared resource allocation.
- Schedules OR resources with other department needing services.
- Assures patients' safety and meets nursing organizations regulatory, accreditation and licensure standards through consistent identification of the patient. Communicates necessary information to care team to ensure patient safety
- Meets compliance needs of organization through appropriate scheduling of patient status.
- Works with OR Manager, Pre Access and MHS Internal Audit personnel to ensure proper patient scheduling.
- Communicates effectively in all interactions promoting customer satisfaction. Facilitates patient advocacy and enhances physician office staff relationships with MHS through prompt, efficient and thorough scheduling.
- Consistently maintains professional communication.
- Communicate with the healthcare team to address patient needs throughout the continuum of care.
- Develops rapport with customers that establishes trust and that needs are met or surpassed.
- Uses key phrases. Readily apologizes and recovers trust when perception that needs have not been met. -Documents thoroughly and accurately.
- Telephone orders are read back verified. Complies with do not use abbreviation list. Ensures accurate spelling.
- Assures that meetings and continuing education programs.
- Utilizes resources prudently. Accurately and efficiently schedules resources focusing on patient flow.
- Looks for ways to improve efficiency within the schedule without negatively impacting operations and/or patient safety.
- Manages workflow of scheduling office.
- Performs with competence using database software; EPIC; Kronos Payroll/Scheduling systems; spreadsheet software and word processing software.
- Strong problem-solving abilities in complex situations.
- Ability to work within the budget and productivity targets to meet organizational objectives.
- Assures there are organized plans in place. A visible leader with outstanding relationship building skills.
- Assists with daily/weekly timekeeping for Peri Op partners.
- Assists with coordination of the schedule with sales reps, vendors and OR team leads and coordinators equipment, instrumentation and required implants.
- Ability to obtain required reports requested by Supervisor, Manager or Director.
Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent is required. Associate's degree preferred. Minimum of two years in a health care position. Prefer course training in medical terminology field. Certification and Licensure NA Skills and Abilities
NA Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is required to stand and walk occasionally. The employee is required to sit for extended periods of time. The employee is occasionally required to lift and move 25 pounds. The employee may be required to stand, stoop, kneel or crawl. The employee is required to hear, and specific vision requirements include close and peripheral vision as well as the ability to adjust focus. PAY RANGE:
$19.79 - $28.69
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women
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Mercy Health Corporation
$19.79 - $28.69
paid time off
Mar 13, 2026