Logistics Specialist IV - Staffing

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.

Circet USA's benefits package includes the following:

Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts
• Paid Time Off & 401K
• Company Discount Website

The Logistics Specialist (Return Risk Specialist) is responsible for supporting daily operations of the company's Exchange and Refund program. Manage and monitor the end-to-end customer exchange/refund process from ticket creation to return collection. This role involves overseeing the return process from inbound at the warehouse to final product disposition. Ensure all processes are followed and within HQ policies. Work closely with Supply Chain, Logistics, 3PLs, Vendors, VOC and Call Center to provide a best-in-class customer service for exchanges/refunds.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

* Monitor open Exchange and Refund tickets and collaborating with teams to get orders out
* Work with Supply Chain for inventory allocation, reduce backorders, manage EOL & replacements, and pro-actively prevent order issues
* Work with Repair Team for Refurbishment of Products for future customer exchanges
* Ensure returns are collected and reduce aging RAs
* Work with Logistics partners to ensure white glove delivery and installation services are completed
* Support managing warehouse inventory of returned goods
* Process scrap for aging product
* Support claims process for product lost and damages
* Partner with stakeholders to define SOPs for all processes with Third Party Vendors
* Partner with VOC/Call Center and vendors to address escalations
* Drive improvements by reviewing vendor's performance
* Understanding of technical processes and integration between systems

SAFETY DUTIES & RESPONSIBILITIES

• Adhere to, promote, and accept personal responsibility for compliance to:

Federal and Local Occupational Safety and Health Regulations

Industry Consensus Standards

Circet USA Injury and Illness Prevention Program Manual

• Participate in job site safety/hazard analysis

* BS/ BA degree preferred or equivalent experience.
* At least 3-5 years of work experience in supply chain, logistics, return management or operations.
* Proven ability to strategize, navigate, and solve problems creatively.
* Ability to multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
* Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
* Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
* Experience with SAP preferred.
* Strong interpersonal skills and extremely resourceful.
* Strong Verbal and Written communication is required.

Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Pay Range in the United States: $24 - $36 based upon geography, skills, and experience. May also be eligible for performance incentive opportunity based on company and individual goals and performance