SBC Operations and Compliance Associate

The Specialized Banking Center (SBC) at Needham Bank provides business banking services for high-risk industries, including cannabis-related businesses, money services businesses, and BaaS providers.

This full-time, hybrid position is part of the growing SBC Operations and Compliance team and is responsible for managing compliance of the SBC portfolio, conducting customer outreach, and coordinating with state agencies and internal departments across the Bank.

If you're excited about this role but do not meet every requirement, we encourage you to apply. We value diverse experiences and believe great talent comes from many backgrounds.

Essential Duties and Responsibilities

• Manage compliance alerts and cases related to state/federal licensing and registration, sales reporting, account activity, investigations, etc.
• Conduct compliance-related outreach to SBC customers
• Maintain accurate customer profiles and keep diligent notes
• Perform background checks and conduct due diligence on business customers and their related parties
• Maintain current knowledge of compliance-related issues and regulatory updates
• Generate and analyze reports, sales data
• Coordinate with state agencies
• Collaborate with other departments: BSA, risk management, branch operations, analytics, etc.
• Support the SBC Operations and Compliance Manager
• Perform other duties as assigned

Job Requirements

• Exceptional communication skills; comfortable making several customer calls per day, sending numerous emails
• Ability to develop a strong rapport with customers and deliver exceptional service while efficiently obtaining information; diligently follow up until required information has been obtained
• Excellent time management skills and the ability to balance multiple priorities
• Ability to analyze account activity, POS reports, audits and financials
• Strong attention to detail and organizational skills
• Ability to maintain professionalism at all times
• Self-starter; ability to work independently as well as within the team framework
• Intellectual curiosity and desire to continue to learn and develop everyday
• Working knowledge of Microsoft Office/365 applications with an emphasis on Excel
• Ability to commute to the Medford office three days per week
• Commitment to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Education and Experience

• Bachelor's degree or equivalent experience
• 2+ years in banking, financial services, compliance, BSA/AML
• 2+ years in a customer-facing role

Working Conditions/Physical Demands

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

PAY RANGE: $25.73 - $33.45 - hourly

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.