New

International Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, vision insurance, paid holidays, sick time, 401(k), retirement plan
United States, Illinois, Palatine
Mar 12, 2026
*** International Customer Service Representative* Location (100% Onsite, No Travel Required): Lake Zurich, Illinois 600471560, United States Schedule: Monday-Friday \| 8:00 AM - 5:00 PM \| 1Hour Lunch Start Date: March 30, 2026 *** About the Role* Join a global, fastgrowing organization as an International Customer Service Representative, where you'll support customers across the world with product inquiries, order processing, and international shipments, mostly via Email. This role blends customer service, logistics, documentation, and international business-perfect for someone who loves variety and problemsolving. You'll work onsite at a friendly workplace with approximately 40 office team members and an attached warehouse, creating an environment where collaboration and support are part of everyday operations. *** What You'll Do* *** Order & Shipment* Coordination * Receive, process, and manage international product orders, primarily via Email but also over the phone when applicable * Coordinate global shipments with distribution staff * Prepare and verify accurate export documentation * Ensure ontime and successful deliveries *** Customer Support* * Respond to customer and sales inquiries by email (and phone when needed) * Provide product, availability, and shipping information * Resolve questions, issues, and create customer quotes * Maintain accurate customer records and databases * Recommend alternative products or shipment options *** International Business* Support * Work closely with all levels of the organization to ensure outstanding customer satisfaction *** What We're Looking For* MustHaves: * 3-5 years of international customer service experience * OR * BA degree + 2-4 years of manufacturing customer service experience * Experience with international order entry * ERP system experience * Bachelor's degree preferred (Associate's degree also acceptable) *** Compensation & Growth Starting Pay: $20.00 per hour * Pay Increase After 6 Months: Additional $1-$2/hour upon permanent hire *** Benefits (Upon Permanent Hire)* * Medical, Dental, Vision Insurance - * Medical (BlueCross) * Dental & Vision (MetLife) * Company-paid life insurance * $25,000 policy * Short-term disability insurance * 401(k) retirement plan * Paid holidays after 90 days * Paid vacation & personal time per Employee Handbook *** Training* & Interview Process * Training timeline: Approximately 6 months * Interview process: * 2 rounds... * 20-minute virtual interview with hiring manager * 30-minute face to face interview with hiring manager * Interviews must be completed by March 23 *** Launch Your Global* Career If you're detailoriented, enjoy supporting customers, and want a role that blends service, logistics, and international business, this International Customer Service representative opportunity in Lake Zurich, IL could be the perfect next step. Job Type & LocationThis is a Contract to Hire position based out of Palatine, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Palatine,IL. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.