New

Customer Service Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Connecticut, Enfield
Mar 12, 2026
Remote Customer Service Representative - 100% REMOTE (6-Month Contract, Potential to Convert) THIS IS 100% REMOTE. Work from anywhere. SHIFTS AVAILABLE - Choose one: * 8:00am - 4:30pm EST * 9:30am - 6:00pm EST * 9:30am - 6:00pm EST We're hiring NOW and moving fast. If you have strong customer service experience apply today. The Role: We're hiring Remote Customer Service Representatives for a 6-month contract with high potential to convert to permanent. You'll provide call center support for a financial services company, handling disability, life, and leave claims. This is 100% remote work with scheduled lunch breaks and clear metrics. If you have call center experience and excel at customer service, this is a solid opportunity. What You'll Do: * Provide timely, accurate, and customer-focused claim information to callers * Solicit information needed to process new claim submissions and ongoing claims * Document claim information in the system with high accuracy and detail while on the phone with customers * Issue timely and accurate claim acknowledgement correspondence * Process incoming documents with high coding integrity and distribute immediately * Meet or exceed call center operational metrics and remain fully compliant with operational standards * Deliver a superior level of genuine, empathetic customer service throughout all interactions * Anticipate customer needs and take appropriate action What You Need: * 2-3+ years of customer service experience (call center or face-to-face) - financial services experience strongly preferred * OR Bachelor's degree in lieu of customer service experience * Superior verbal and proficient writing skills * Basic to moderate skills with Microsoft Office and other software applications * Ability to multi-task, prioritize, and work under pressure * High level of attention to detail * Ability to perform in a call center environment and meet strict attendance expectations * Comfortable working on a computer and phone all day Nice to Have: * Bilingual * Medical terminology knowledge * Experience with insurance, claims, or billing What We're Looking For: Friendly personality and team player who can provide exceptional customer service. Someone who can enter information into the system quickly and accurately while on the phone with customers. Good with multi-tasking and comfortable working remotely with minimal supervision. Why This Role? This is a 6-month contract with strong potential to convert to permanent. You'll work 100% remotely with scheduled lunch breaks and clear performance metrics. If you're looking for stable remote work with a path to permanent employment, this is it. We're moving fast on this one. Submit your resume now. Serious candidates with the right customer service exp and typing speed will receive a call immediately to discuss next steps. Don't wait - apply today. Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.