New

Customer Service Representative - EdAssist

TEKsystems
$18.75 / hr
life insurance, sick time, tuition assistance, tuition reimbursement, 401(k), retirement plan
United States, Colorado, Westminster
Mar 12, 2026
Call Center Representative - Tuition Assistance Program Location: Westminster/Broomfield, Colorado ContracttoHire \| FullTime About the Role We are seeking Call Center Representatives to support a large organization's Tuition Assistance Program.In this role, you will assist employees who are using benefits such as tuition reimbursement, certificate programs, and other education initiatives. This is aa structured, policy-driven environment where you will guide customers through clearly defined processes. Key Responsibilities * Provide phone support for users accessing the tuition assistance portal (login help, navigation, account questions) * Walk callers through documentation submission requirements and help identify missing or incorrect documents * Assist employees who are new to the benefit, explaining policy-driven guidance * Reference program policies to provide clear, accurate, consistent answers * Maintain detailed case notes and follow standardized procedures * Deliver professional, empathetic customer service in a fastpaced, structured environment * Training & Work Arrangement* * Onsite for first 90 days: Broomfield, CO office * Remote after training (performance dependent) * Schedule: Monday-Friday between 6:00 AM and 6:00 PM * must be flexible within this full-time window Additional Skills & Qualifications MUST HAVE: -1-2+ years of customer service/administrative experience -Ability to use 1-3 systems at the same time (someone needs experience with CRMs, Outlook, online forums, etc.) -Seen a lot of success with candidates coming from the Banking industry (Teller, Personal Banker), Admin from the Healthcare industry -Someone who has independent troubleshooting skills -Attention to detail is required in this role -Understanding the significance of the conversation (this someone's several thousand dollars they are waiting on) -Someone who can handle escalated/frustrated conversations -Someone who has tough skin and can handle difficult conversations NICE TO HAVE: -Some experience with working with College Admissions (larger understanding with education) -Previous college experience (Community College, Associates, Bachelors, etc.) -Someone who has had to deal with sensitive situations in a past employment role / emotional intelligence for these conversations Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Westminster, CO. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Westminster,CO. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.