New

Overnight Call Center Reps (HYBRID)

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Berryville
Mar 12, 2026
Job Title: MSR Fraud SpecialistJob DescriptionJoin our dynamic team as an MSR Fraud Specialist, where you will respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information about our products and services, showcasing your knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and excellent customer service. Additionally, you will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts, advising members on products and services that may suit their needs, and providing opportunities for positive member interaction. Responsibilities * Respond to member inquiries and requests in a high-volume, structured contact center environment. * Provide information about products and services with knowledge and active listening. * Adapt to multiple systems and engagement methods to ensure optimal member experience. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on products and services that meet their needs. * Engage in positive interactions with members. Essential Skills * Proficiency in customer service and data entry. * Experience handling inbound and outbound calls in a call center. * Ability to comply with policies in a high-volume call environment. * Adaptability to a very structured environment. Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles. * Background in banking/mortgage, professional, or high-volume retail environments. Why Work Here?Join the largest credit union in the world and serve the financial needs of our military and their families worldwide. With over 343 branches globally, we offer a chance to be part of a team that values work-life balance and provides opportunities for personal and professional growth. Work EnvironmentCandidates must reside within 60 miles of Winchester and Tidewater to be considered for this opportunity. The contact center operates 24/7/365, ensuring availability for members worldwide at any time. We prioritize work-life balance, offering flexible shifts that allow for reasonable scheduling without significant impact on personal or family life. Scheduled breaks and meals are to be taken as planned, with flexibility in start and end times within a one-hour window. Be prepared to handle back-to-back calls for extended periods. Job Type & LocationThis is a Contract to Hire position based out of Berryville, VA. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Berryville,VA. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.