New

Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Mar 12, 2026
Shift Details * Schedule: Friday-Sunday, 6:00 p.m.-6:00 a.m., plus 4 additional hours during the week (flexible-consultant may choose when to work them) * Onsite: 5 days per week Role Overview This position supports both the centralized Service Desk and onsite plant operations, with responsibilities split 50% Service Desk and 50% handson support at this specific location. While most of the broader Service Desk team is based in Oshkosh, WI or Evansville, IN, this role serves as the primary onsite technical resource for the plant. The organization is expanding its internal Service Desk capabilities and transitioning work back from a managed service provider, creating strong longterm opportunities. This is a 12month contract with a high likelihood of extension or potential conversion. Day-to-Day Responsibilities * Serve as firstlevel phone support for end users via phone, email, and chat * Use ServiceNow to manage and resolve tickets * Troubleshoot issues remotely when possible; escalate onsite issues that cannot be resolved by the central Service Desk * Provide handson technical assistance for hardware, software, and user support needs * Collaborate with other infrastructure and support teams as needed Technical Environment * Windows 10 / Windows 11 * ServiceNow * Office 365 (O365 / M365) * Active Directory * General hardware support, password resets, and user account administration Ideal Candidate This role is wellsuited for an entrylevel IT professional looking to gain realworld experience in a large enterprise environment, as well as candidates with prior Service Desk or Help Desk Analyst experience. Familiarity with O365 and Active Directory is highly preferred. Strong customer service skills are essential. Required Skills * Help Desk / Service Desk support * Windows 10 & 11 * Phonebased technical support * ServiceNow ticketing * O365 * Active Directory * Troubleshooting and customer service * Hardware and peripheral support Experience Level Intermediate Job Type & LocationThis is a Contract position based out of Oshkosh, WI. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Oshkosh,WI. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.