Information Technology Generalist 1

The Pennsylvania Public School Employees Retirement System (PSERS) is currently searching for an Information Technology Generalist 1 to provide technical support for the telephony infrastructure of the agency, assist in end user computing devices and administration of devices, and provide technical support for the PSERS call center. If you have experience in information technology, can work with telephony equipment, and can work independently to manage workload and complete assignments, this may be the role for you. Apply today!

As an Information Technology Generalist 1 for PSERS, you will be responsible for supporting the Agency at headquarters and all regional offices. Work supports the development, application, and deployment of telecommunications services for the Agency. This includes installing, configuring, and maintaining equipment and the associated software; coordinating with staff engaged in identifying operational problems related to hardware and software; and providing incident report notifications. You will also produce management reports using various call handling statistics, support Cloud Fax solution, help in creating and maintaining call routing configurations, and document processes and procedures for call center configurations and software components. Other responsibilities include mobile devises and the assignment of devices to Agency staff, installing and supporting mobile business applications, assisting the Information Security Office with the Mobile Device Security policies and procedures, and training staff of use of devices.

Candidates who will be successful in this role will have a strong foundation in IT support fundamentals, networking, software, and hardware (such as Microsoft IT Support Specialist Certificate); will be able communicate effectively both verbally and in writing; and can prioritize work independently.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

QUALIFICATIONS

Minimum Experience and Training Requirements:

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.