Help Desk Technician I

Warn believes that every team member plays a significant contribution role in our success. We enable our customers with the tools they need to work and play outdoors. This position description is designed to outline the primary duties of the role, qualifications, and job scope. Just as we do not want our customers to be limited in the outdoor space, we do not want to limit our employees nor the organization to just the work that is identified. It is our expectation that each team member will serve their customers wherever, whenever necessary to ensure the success of our endeavors.

Position Summary:

Responsible for maintaining, analyzing, troubleshooting, repairing, and documenting computer systems hardware, software, and peripherals. Aids and supports all users with the use of applications and devices.

Essential Functions:

• Autonomously responds to IT help desk requests from users, with little to no supervision, to help minimize user down time and meet SLAs. Documents and tracks these requests and solutions.
• Helps to aid, train, and support end users with the use of applications and devices.
• Responsible for user account administration in active directory and other systems.
• May participate in various IT projects and upgrades in support of company and IT strategic and team goals. Makes recommendations for improvement to admins, engineers, or IT operations manager.
• Communicates in a professional, respectful, courteous, and effective manner with all employees, customers, vendors, visitors and others with whom we may work or interact. Communicates with outside support technicians as necessary to facilitate solutions and gain knowledge.
• Responsible for prompt and regular attendance as scheduled. As well as working safely to avoid injury. May be required to work overtime.
• Accountable for Sarbanes-Oxley compliance in assigned area. Responsible for design and operating effectiveness of internal controls, including self-assessment and report to management. Accountable for developing and monitoring processes and practices necessary for legal and ethical compliance in assigned area.

Required Education and/or Experience:

• High School diploma or equivalent required. 2 years of college and/or experience preferred.
• Knowledge and/or experience with computer hardware, software, and networking. As well as supporting end users.

Required Qualifications, Skills, and Abilities:

• Strong technical, troubleshooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks while solving a wide variety of computer software/hardware issues.
• Ability to multitask is essential while remaining flexible and learning additional skills, functions, and knowledge.
• Strong oral and written communication skills commensurate with the job tasks and position necessary to communicate clearly and effectively with internal and external customers while providing exceptional quality of work and outstanding customer service. Ability to present technical information in a manner designed to educate or inform other team members and customers in one-on-one or group interactions as directed.
• Excellent interpersonal and conflict resolution skills including ability to work efficiently in a fast-paced work environment while maintaining a calm, rational and respectful demeanor and communication style in times of stress occasioned by work demands, tight timelines, high expectations, unexpected I.T. issues, and other
• work-related issues or concerns that may cause a heightened level of anxiety, frustration, anger, disappointment, confusion, etc.
• Enthusiastic adoption and consistent demonstration of Warn Industries' Core Values: Never Compromise Trust; Honesty; Partner with Customers; Commitment; Teamwork; Personal Development; and Lead by Example.
• Highly ethical, self-motivated individual with ability to work independently and/or with limited direction, while consistently demonstrating collaborative, respectful and productive work habits.

Physical and Visual Requirements:

Standing, Walking, Sitting, Lifting, Carrying, Balancing, Stooping, Reaching, Handling, Feeling, Talking, Hearing, Acuity-Far, Acuity-Near, Depth Perception, and Field of Vision. May require a combination of sitting, standing, and walking. May require lifting up to 60 pounds with assistance. Requires ability to sit in front of computer monitor most of an 8 hour shift.

Environment/Atmospheric Conditions:

Must be able to work in an office environment as well as a shop environment as job duties require.

Machines, Tools Equipment, Software:

Various computer hardware, software, operating systems, and networking equipment. As well as various online tools and SAS platforms.

Equal Opportunity Employer

As an Equal Opportunity Employer, Warn Industries is committed to providing FMLA and equal opportunities for all applicants. Warn Industries recruits, hires, trains, and promotes team members in all job classifications without regard to age, race, color, marital status, religion, sex, gender, sexual orientation, national origin, disability, veteran status, or any other status protected by law. For more information on FMLA, EEO and EPPA regulations, you can check out our career page located at www.warn.com.

Warn Industries hires U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9) and be able to provide verification of their status as a non-foreign person as defined by International Traffic in Arms Regulations, Section 120.14- 120.16. Warn Industries uses E-Verify for eligibility verification to work in the U.S. For more information on E-verify, you can visit www.e-verify.com