Clinical Administrative Coordinator - Remote

Explore opportunities with [agency name], a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the the Customer Account Representative, you will manage customer accounts through the processing of new referrals, ongoing follow up, report management, and customer service. You'll assist in the identification and recruitment of qualified on-site assessors.

If you are located in Massachusetts, you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities:

• Process new referrals from customers by referring to appropriate field subcontractors
• Maintain a quality score of 95% or greater
• Maintain a productivity standards as defined by manager
• Manage progress of subcontractor assignments and ensure work is completed in a timely manner
• Provide telephonic follow ups as needed on active clients
• Provide telephonic customer service to account and field calls pertaining to other accounts
• Monitor active clients within account and ensure that high quality service is delivered
• Retrieve, file and communicate medical information for accounts as needed
• Receive and respond to customer inquiries in a prompt and courteous manner
• Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked
• Use appropriate resources to ensure accurate information
• Recognize and communicate problems/issues immediately for rapid resolution
• Uphold confidentiality standards as defined by LTS and HIPAA
• Participate in Quality Improvement activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Computer literacy
• Adequate typing and transcription skills
• Knowledge of proper grammar, spelling, and punctuation
• Demonstrated good oral and written communication skills
• Demonstrated ability to be organized, well-spoken, polite, team oriented, and adaptable

Preferred Qualification:

• Knowledge of medical terminology

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.