Customer Success Manager

The Opportunity

We are looking for a Customer Success Manager to join ourSubstance 3Dteam! You will work directly with customers to drive product adoption and value realizationprimarily within Adobe's Substance suite of productsandacross Adobe's portfolio of Digital Media offerings, develop trusted advisor-level partnerships with key customer collaborators, and deliver product presentations and point-of-view documents that build awareness and excitement among customer power users!

What You'll Do

• Build andmaintainpositive relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe's products and services

• Assistcustomers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it

• Position Adobe's complementary product offerings aligned toSubstance 3Din relevant and value-focused ways, ensuring the customer is engaging across the complete Cloud portfolio, including tools such asAPI Services, and in partnership with Creative Cloud teammates, any identified interest in CC product offerings,among others

• Partner closely with sales and account management counterparts on growth opportunities within customer accounts

• Maintain deep product knowledge and customer proven techniques across ourSubstanceproductsuite

• Develop documents and presentations to customer collaborators and executives around product value and POV documents

• Align with internal partners such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through successful launch, adoption, and value realization

• Accountable for customer's overall success with Adobe's Substance 3Dplatform including activation, engagement, adoption, expansion, and health scores

• Gather customer feedback, analyze trends, andprovidevaluable insights to the product development team to drive continuous improvement and enhance the product's features and functionality

• Identifycustomers with deployment risk and partner with an Account Manager to create and implement get-well plans

• Understand and advise customers on improving andapplyingtheir 3D asset pipeline

What you need to succeed

• 5 + years relevant work experience in sales and/or customer success with a preference for experience in the technology industry and experience with theAdobeproducts

• Strong history of successfully navigating customer challenges to resolution

• Experience attaining and achieving sales quota or customer success metrics

• Experiencewith3D asset pipelinesand understanding 3D workflows

• Previousexperience working as a trusted advisor to drive business value and sales expansion opportunities

• Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations

• Bachelor's Degree or equivalent experience

Professional Attributes

• Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments

• Communicative: Exceptional presentation and interpersonal skills

• Influential: Strong relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships

• Engaging: Highly effective at leading andfacilitatingexecutive meetings and engaging with the C-Suite

• Available to travel approximately20%

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.