Principal Product Manager

Job Description

We need a skilled Product Manager to join our team, specializing in Sales and Support technology. The perfect candidate should excel in using AI to improve customer experience and boost business growth.

Key Responsibilities

• Product Strategy and Vision: Craft, communicate, and advocate a distinct product vision and strategy for Sales and Support technologies, integrating AI to enhance customer engagement.
• Market Research and Analysis: Undertake meticulous market research to uncover customer needs, market trends, and competitive landscape. Employ these observations to guide product development and positioning.
• Roadmap Development: Build and maintain a detailed 4-quarterly product roadmap that aligns with business goals and customer needs. Prioritize features and improvements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional collaborators.
• Cross-functional Collaboration: Collaborate closely with engineering, UX designers, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.
• Customer Engagement: Work with customers & key team members to gather feedback, grasp problems, and validate product concepts. Apply this feedback to propel continuous improvement and innovation.
• Performance Metrics: Define and track critical metrics to measure product success and identify areas for improvement and innovation. Use data-driven insights to make informed decisions.
• AI Thought Leadership: Recognize opportunities where AI can significantly change the transactional digital-human exchanges. Define creative solutions that improve the transactional sales and support processes. Keep abreast of the most recent AI advancements and integrate them into product development. Work together with business, engineering, and data science teams to prototype, validate, and launch AI-powered features that boost automation, personalization, and efficiency.

Qualifications

• Education: Bachelor's degree or relevant experience in Computer Science, Engineering, Business, or a similar field. An MBA or advanced degree is a plus.
• Experience: At least 5 years of experience in product management, specializing in transactional Sales and Support technologies. Demonstrated success in launching and overseeing products.
• Technical Skills: Proficient knowledge and proven history of integrating AI technologies and their utilization in transactional Sales and Support field. Having familiarity with AI/ML frameworks and tools is greatly valued.
• Experience with Leading AI Platforms: Having worked with industry-leading AI ecosystems like Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable. Being familiar with integrating these platforms into enterprise-scale sales and support systems is a strong advantage. Demonstrated success in employing these technologies to build scalable, intelligent solutions that improve user efficiency, automate workflows, and drive measurable business outcomes will set you apart.
• Analytical Abilities: Demonstrates excellent problem-solving and analytical abilities. Ability to interpret complex data and make data-driven decisions.
• Communication Skills: Demonstrates strong verbal and written communication abilities. Capable of effectively engaging with technical and non-technical collaborators.
• Encouragement: Demonstrated leadership skills with the ability to influence and encourage cross-functional teams. Strong project management skills and attention to detail.

Why Join Us

• Modern Environment: Join a forward-thinking company that values innovation and creativity. Work on modern technologies and make a significant impact on the industry.
• Collaborative Culture: Join a collaborative and inclusive team that values diverse perspectives and fosters a culture of continuous learning and growth.
• Career Growth: Opportunities for professional development and career advancement. We invest in our employees' growth and provide an encouraging environment for career progression.

If you are enthusiastic about product management, possess a solid Sales and Support tech background, and see the possibilities of Generative AI, we invite you to apply. Join us in influencing the future of customer experience!

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.