Business Solutions Analyst (CTY Business Solutions)

We are seeking a Business Solution Analyst who will provide comprehensive support across project management, change management, stakeholder engagement, and system operations for CTY's student information and registration ecosystem. The role ensures that projects are executed efficiently, organizational processes are well documented, users are supported effectively, and system enhancements are implemented with quality and alignment to business needs. By combining analytical skills, communication strengths, and technical understanding, this position helps CTY optimize its systems, improve user experience, and enable data-informed decision-making.

The Business Solution Analyst is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university's information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.

The Business Solution Analyst will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers.

Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.

This position includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects.

This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.

Roles & Interactions

This position supports CTY's student information and registration system by coordinating project activities, contributing to change management efforts, and collaborating with cross-functional teams to develop key deliverables. The role maintains user guides and documentation, manages system access, assists with onboarding, and provides responsive user support while also serving as backup for Business Solutions colleagues. It evaluates enhancement requests, documents business requirements, triages user issues, and partners with IT, marketing, and vendor teams to implement updates and integrations. The position conducts quality assurance and user acceptance testing to ensure new features meet business needs, and it collects and analyzes data, engages stakeholders to understand reporting requirements, and prepares clear dashboards and reports to support decision-making across the organization.

Scale/size of Area, Project and/or System Supported

The position supports a large, multi-state organizational ecosystem that serves thousands of academically advanced students each year and engages hundreds of staff across instructional, administrative, and operational functions. CTY's student information and registration environment processes high-volume enrollments, manages diverse program offerings, and supports year-round academic operations across online and In-Person settings. The Business Solutions Analyst contributes to the stability, usability, and continuous improvement of these mission critical systems, ensuring they can scale to meet organizational growth, evolving program needs, and the expectations of a broad community of learners, families, and staff.

Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.

Specific Duties & Responsibilities

• Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
• Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering.
• Create test strategy based on the analysis of design document and requirements.
• Design test plans for projects and work with project teams and business partners to obtain approval.
• Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
• Generate test scripts and perform test analysis. Test scripts will be manual or automated.
• Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues.
• Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
• Report test results and metrics to management and team in timely matter.
• Define test cases, scripts and corresponding data sets.
• Manage and execute test preparation activities with minimal supervision.
• Perform test execution and defect tracking (if applicable).
• Learn, support, maintain and train users on testing tools.
• Identify other uses and expansion of the tool sets.
• Write business cases, business requirements, develop functional specs and functional prototypes.
• Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
• Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
• Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
• Other duties as assigned.

• Bachelor's Degree.
• Five years of related experience preferably within testing and business requirement gathering.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
• Higher education experience is helpful but not required.

Preferred Skills Specific to position

• Excellent interpersonal skills and ability to work collaboratively as part of a team and work independently with moderate supervision.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
• Enthusiastic about learning new software and tools (including AI)
• Ability to work effectively with staff from diverse backgrounds and varying technical expertise
• Strong working knowledge of Microsoft Office Suite; experience with business intelligence tools is a plus.
• Advanced skills in Microsoft 365 applications"especially Teams, Excel, Word, and PowerPoint"and ability to assist team leadership in creating slide decks for meetings as needed
• Commitment to continuous learning and professional development; eagerness to stay current on emerging technologies and best practices.

Technical Skills

• Agile Methodology - Intermediate
• Application Architecture - Intermediate
• Data Architecture and Design - Intermediate
• Data Visualization - Intermediate
• JIRA - Intermediate
• Operating Systems - Intermediate
• Product Requirements - Intermediate
• Software Development Life Cycle - Intermediate
• Software Documentation - Intermediate
• Systems Architecture - Intermediate
• User Story - Intermediate
• Workflow Management - Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Business Solution Analyst
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually ($90,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30am-5:00pm
FLSA Status:Exempt
Location: Hybrid/Mount Washington Campus
Department name: CTY Business Solutions
Personnel area: Academic and Business Centers