VTC Technician

Video Teleconferencing Technician

Location:Falls Church, VA (Onsite)

Clearance:Secret

Classification:Non-exempt

Responsibilities:

• Daily client interface,responding toand managingincident tickets, ensure proper documentation.
• Representing IntelliDyne and its interests in all client engagements.
• Addressing and correcting any hardware, software or connection issues.
• Coordination of meetings/events and set up of conference rooms for MS Teams.
• Have technical expertiseonconferencing or AV periphery.
• Support video conferencing/Teams meetings at DHHQ and Gatehouse.
• Provide technical support to end users for VTC/Teams conferencing setup
• Identify, research and resolve AV technical problems.
• Resolving problems through customer education, training,and direct assistance.
• Serving as the initial point of contact for troubleshooting all IT related problems
• Provide technical guidance and assistance to customers as it relates to conferencing.
• Perform operating system backup (Cisco codes) and restore conferencing system.
• Cross train with End User Support Teams such as the DHA IT Call Center and Desk Side Support.

Qualifications:

• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience
• Master's degree in IT willmeet all experience requirements.
• Active CompTIA Security+ CE certification or other 8170 IAT II certification equivalent
• Basic network support experience to include administratoraccountin active directory environment.
• Excellent analytical, oral and written communication, presentation, and problem-solving skills.
• Ability to gain internal support and to operate independently without supervision.
• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
• ITIL v4 desired

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.