Senior, Analytics

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Site Analytics ensures measurement and analysis of the impact of site merchandising optimizations for Macys.com. The role identifies opportunities that enable Site Merchandising and the broader digital business to make critical, data-informed decisions. The Senior, Site Analytics designs analysis frameworks, monitors site usage and performance, presents clear data stories with recommendations, and generates reports and insights. The role modernizes the performance analytics ecosystem by owning end-to-end diagnostic frameworks aligned to core site metrics, advancing dashboard automation and technical enablement, and proactively surfacing enterprise-impacting insights tied to revenue, margin, and customer KPIs.

What You Will Do

• Lead advanced diagnostic deep dives to break down complex performance shifts into root-cause insights; quantify financial impact; and translate findings into clear, prioritized actions aligned to enterprise revenue and profitability goals.
• Provide analytics thought leadership to digital and enterprise partners to strengthen site merchandising strategy and optimization decisions.
• Partner with Site Merchandising and Digital stakeholders to solve complex problems, identify opportunities, and improve customer experience, conversion rate, funnel performance, and margin; recommend and design tests.
• Design, build, and scale automated performance dashboards and data pipelines to elevate Site Analytics technical capability, reduce manual reporting, standardize KPI definitions, and enable real-time, self-service visibility into site health and merchandising performance.
• Apply advanced expertise in Adobe Analytics, SQL, Power BI, and Tableau to build scalable dashboards, develop robust data models and queries, and enable intuitive self-service reporting that drives data-informed decisions.
• Define and execute audits of analytics tracking to ensure accurate data collection across analytics systems.
• Anticipate business risks and opportunities by monitoring leading indicators; translate insights into scenario modeling, financial sizing, and recommendations that inform merchandising, marketing, and promotional decisions before performance gaps materialize.
• Advocate best practices and develop training to help teams use data and tools effectively.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

People & Talent Leadership: Ability to influence and enable teams through best-practice advocacy, capability building, and training that improves how stakeholders use data, tools, and insights.

Cross-Functional Collaboration: Ability to partner with Site Merchandising, Digital, and enterprise stakeholders to solve complex problems, identify opportunities, and translate analytics into clear, prioritized actions that improve customer experience, conversion, funnel performance, revenue, and margin.

Advanced Analytics & Diagnostic Rigor: Demonstrated strength in designing analysis frameworks, performing root-cause deep dives on performance shifts, and quantifying financial impact to support revenue and profitability goals.

Performance Measurement & KPI Governance: Expertise in defining, standardizing, and governing core site KPIs; establishing end-to-end diagnostic frameworks aligned to site health and merchandising performance.

Data Storytelling & Executive Communication: Ability to present clear, compelling data narratives and recommendations that drive critical, data-informed decisions at all levels of the business.

Dashboarding, Automation & Self-Service Enablement: Ability to design, build, and scale automated dashboards and reporting ecosystems that reduce manual effort and enable real-time, self-service visibility for stakeholders.

Technical & Tool Proficiency: Advanced expertise in Adobe Analytics (preferred), SQL, Power BI, and Tableau, including building robust data models, writing scalable queries, and developing intuitive dashboards.

Strategic Foresight & Scenario Modeling: Ability to proactively monitor leading indicators, anticipate risks and opportunities, and translate insights into scenario modeling, sizing, and recommendations that guide merchandising, marketing, and promotional decisions.

Prioritization, Project Management & Ownership: Ability to manage multiple workstreams, prioritize effectively, communicate timelines, and take end-to-end ownership of analytics deliverables and outcomes.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 4-plus years of experience in consulting, strategy, and e-commerce /or retail analytics.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.