Sales & Services Coordinator (Biscayne Bay Campus)

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides sales and service leadership for assigned market segments at the Kovens Conference Center (KCC). Responsible for the full sales lifecycle, including lead generation, site inspections, contract negotiation, and event execution for multi-day institutional meetings and conferences.

• Manages and maintains a prospect and opportunity pipeline for corporate, FIU internal, government, and non-profit clients to achieve annual sales targets and other performance metrics. Obtains orders or contracts for services to support the revenue growth of the Center.
• Responds promptly to inquiries, prepares proposals, conducts site inspections, and develops tailored packages for conferences, trainings, and meetings. Focuses on weekday and multi-day event business to optimize facility occupancy
• Ensures all conference contracts and service agreements adhere to government per diem rates, non-profit tax-exempt requirements, and specific grant-funded event constraints.
• Builds and promotes strong, long-lasting relationships with key institutional clients. Provides timely follow-up and guidance throughout the sales and planning process to ensure client satisfaction and repeat business.
• Serves as a point of contact for assigned client accounts, supporting billing, recharge, and payment processes as applicable, in alignment with current institutional policies, systems, and procedures.
• Coordinates all event details and logistics for assigned clients including room layouts, food and beverage coordination, Audiovisual needs, parking, signage, police, custodial and all other on-site support. Ensures smooth event execution in collaboration with the Building Coordinator and Audiovisual Manager.
• Facilitates contracts, banquet event orders, and floor plans during weekly operations meetings. Ensures all agreements, payments, and post-event documentation are accurate and compliant.
• Generates invoices, processes payments, and prepares post-event summaries. Works closely with the finance department to ensure timely reconciliation and accurate financial reporting.
• Utilizes the Delphi database or similar Customer Relationship Management software to manage client data, track and update opportunity pipelines, schedule reminders, maintain accurate sales activity records, and ensure consistent and proactive sales follow-up.
• Represents assigned and emerging market segments for the Kovens Conference Center, which may include but not limited to FIU internal clients, government, non-profit organizations, associations, and corporate partners.
• Stays current with trends in conference and event management through continuing education and participation in local business and institutional associations.
• Assists other conference coordinators during events and serve as operational backup as needed to ensure seamless event execution.

Bachelor's degree; OR four (4) years of experience; OR an equivalent combination of relevant education and/or experience.

• Proficiency in Delphi.fdc or similar software.
• Established relationships or deep understanding of the South Florida corporate and institutional event market to drive immediate lead generation.

Administrative

• Begin time: 8:30 AM
• End time: 5:00 PM

Expanded Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Travel to FIU Campus
• Ability to travel locally

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.