Senior IT Systems and Support Engineer

Senior IT Systems and Support Engineer

Role Description: Huitt-Zollars' Orlando location has a full-time, in-office opportunity for a Senior IT Systems & Support professional to join our team! This role blends hands-on desktop support with administration of servers, cloud services, networking equipment, security systems, and specialized design applications. The ideal candidate is a versatile technologist capable of supporting a wide range of systems while delivering exceptional service to end users. This IT Desktop Support professional will be part of a Corporate IT team that supports 550+ users in 24 offices.

Location: Orlando, In-Office

Employment Type: Full-Time (40 Hours)

Compensation Type: Salary

Education: Bachelor's Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience in lieu of a degree

Duties:

• Provide expert-level support for Windows and macOS workstations.
• Support and troubleshoot Autodesk applications (AutoCAD, Revit, Civil 3D, etc.), Adobe Creative Cloud, Bluebeam, and other design/engineering tools.
• Manage workstation performance, licensing, updates, and integrations for design-heavy workflows.
• Administer and maintain Windows Server environments (AD, DNS, DHCP, file/print services, roles & features).
• Manage Azure Active Directory, identity synchronization, conditional access, and security policies.
• Support and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, compliance/security features).
• Manage and support environments integrated with Microsoft 365 GCC High or similar government-regulated cloud enclaves, including identity, access, and compliance configurations.
• Configure, monitor, and troubleshoot routers, switches, VLANs, VPNs, and network connectivity issues.
• Assist with network performance monitoring, documentation, and infrastructure upgrades.
• Support organizational efforts toward CMMC compliance, including documentation, technical controls, and remediation activities.
• Support and maintain systems operating within a GCC High enclave, ensuring adherence to federal security requirements and alignment with CMMC (level 1 moving into level 2) and NIST 800-171 controls.
• Manage endpoint security platforms, threat detection, and remediation workflows.
• Monitor systems, logs, alerts, and performance dashboards to proactively identify issues.
• Assist with email security, phishing response, and user awareness initiatives.
• Support virtual phone systems, call routing, voicemail, and fax solutions.
• Maintain and troubleshoot conference room A/V systems, displays, cameras, microphones, and collaboration tools.
• Use and maintain the organization's IT ticketing system to track, prioritize, and resolve incidents and service requests. Provide escalation support for complex issues beyond the helpdesk tier.
• Ensure tickets are documented thoroughly, updated promptly, and closed with clear resolution notes.
• Participate in IT projects, upgrades, migrations, and system rollouts.
• Maintain documentation, asset inventories, and standard operating procedures.
• Must be willing to occasionally travel overnight to other HZ offices as-needed for tech support setup/assistance, training, office moves/relocations, and/or as-requested by the Director of IT. Anticipated travel 25%.

Key Responsibilities:

• Understands, follows, and enforces Huitt-Zollars' business process.
• Productively collaborates with others and leads or encourages teams to achieve success and camaraderie amongst each other.
• Understands and follows HZ QMS and Quality initiatives. Ensures quality control measures are being adhered to on projects and daily operations.
• Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Assist with appropriate administrative and project support tasks supporting the needs of the project team and office.
• Complete assignments on-time, within budget, and with highest level of quality.
• Routinely proposes and produces more effective ways to accomplish assignments.

Qualifications:

• Bachelor's Degree in Information Technology, Business Technology, Information Systems, or at least 10-15 years of experience in lieu of a degree.
• 4-7 years of experience in a similar role (with Architecture and/or Engineering industry experience strongly preferred).
• This is a hands-on position requiring mostly in-office presence, so although some occasional telecommuting may be permitted after 90 days, the successful candidate must be willing to work Mon-Fri in the Orlando office.
• Strong proficiency with Windows Server, Azure AD, Microsoft 365, and Active Directory administration.
• Experience supporting Autodesk, Adobe, Bluebeam, or similar design/engineering applications.
• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, switching).
• Experience with CMMC, NIST 800-171, or other cybersecurity compliance frameworks.
• Experience working within Microsoft 365 GCC High, Azure Government, or other regulated cloud environments.
• Hands-on experience with endpoint security, monitoring tools, and incident response.
• Experience with ITSM/ticketing systems such as Jira Service Management, ServiceNow, Freshservice, Zendesk, or similar.
• Comfortable participating in as-needed after-hours escalation coverage for critical incidents.
• Good verbal communication and the ability to support users ranging from administrative staff to engineers and designers.
• Ability to work well with all levels of staff in a work environment that may have a variety of challenges and opportunities.

This position is also required to adhere to Huitt-Zollars' Core Value Competencies

About Huitt-Zollars:

• Huitt-Zollars, Inc. is a privately held, 100% employee-owned leading Architectural and Engineering (A/E) firm since being established in 1975. Since then, our firm has been providing innovative planning, engineering, architectural and interior design, construction and program management, and design-build services to our clients.
• Located in more than 20 locations throughout 10 different US states, Huitt-Zollars holds a vision to improve the environment in which we live, work, and play. Employees/co-owners can collect to collaborate with their team, listen to client and community needs, and deliver world-class professional services. Learn more about a career with #teamHZ by viewing our LinkedIN Life page.

Benefits & Perks:

• Health insurance (BCBS TX BlueChoice PPO)
• Dental insurance (BCBS TX BlueChoice PPO)
• Vision insurance (BCBS TX BlueChoice PPO)
• MDLive Telehealth
• Employer-Paid Short- & Long-Term disability
• 8 Paid Holidays
• Employee Morale/Teambuilding events and activities
• Paid Vacation/Annual Leave
• Paid Sick Leave
• Tuition Reimbursement
• Commuter Benefits
• Professional Societies and Registrations Fee Reimbursements
• Term Life / AD&D insurance
• Cancer and Specified Disease insurance
• Two retirement plans: 401(k) and an ESOP

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift and/or more up to 25 - 50 pounds on occasion and mostly of IT/computer-related equipment
• Must be able to sit, stand, squat, reach, pull, bend, crouch, crawl to reach and assemble various IT equipment or cords for long or continuous periods of time

Applicants must be legally authorized to work for Huitt-Zollars in the U.S. without employer sponsorship. Currently, Huitt-Zollars does not sponsor H1-B or any other work visa petitions.

Huitt-Zollars does not accept unsolicited resumes from third-party recruiters without a previously signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to any Huitt-Zollars hiring manager or employee will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency submitting the unsolicited resume. Huitt-Zollars will not pay a fee to a third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of the Human Resources team and without an active, fully executed service agreement.

Huitt-Zollars is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, sexual orientation, gender identity, religion, national origin or any other legally protected status. Consistent with the Americans with Disabilities Act, the company will make reasonable accommodations to assist in the application process upon the request of an applicant. No question on this application is intended to secure information to be used for discriminatory purposes.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a) and 60-300.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.