Instructional Spaces Technology Manager [CAMPUS ONLY recruitment]

Current UCSC employees must apply to the job posting in the Internal Candidate Gateway. If you accessed this recruitment through the Internal UCSC gateway, you can apply via the "Apply" button at the bottom of this job posting. If you accessed this recruitment through the external gateway, you should access the internal job posting by going to the jobs.ucsc.edu weblink and clicking the "Internal UCSC Applicants" button.

If you are a current UCSC employee and apply through the External Candidate Gateway, you will not be considered for this position.

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 03-16-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the center for IT services and support at UC Santa Cruz. We are a team of over 200 diverse, enthusiastic people with a mission to deliver exceptional, modern, accessible, and secure technology services and support to nearly 25,000 students, faculty, and staff. We are constantly striving to meet the evolving needs of our campus while fostering a culture that embraces the rich variety of perspectives and experiences within our community.

We are looking for people who are curious, hard-working, resourceful, kind, and committed to inclusion. We strive to continually improve service quality, experience, and value for UC Santa Cruz students and employees, and are in search of people who can help our team continue to meet that goal. ITS is committed to strengthening our internal values of equity, work-life balance, and fostering a supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff. We encourage you to apply, even if you do not believe you meet every qualification for the position but possess transferable skills and experience.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

JOB SUMMARY

The Instructional Spaces Manager is a leader for IT professionals who manage the in-room instructional technology and IT computer labs in support of the academic mission at UC Santa Cruz. This manager oversees the support of computer labs and in-room academic systems, fills needs identified by the Disability Resource Center, and fills needs related to general assignment instructional spaces and computer labs identified by the Vice Provost for Undergraduate Education and the Registrar's office. The Instructional Spaces team works hand-in-glove with the Media Systems Engineering team to ensure that the general assignment classrooms and computer labs technologies are available and functioning as expected. The team also partners closely with the Instructional Technology team to ensure seamlessness across the experience with in-person and virtual learning tools for faculty and students. The Instructional Spaces manager and Instructional Technology manager collaborate intentionally to ensure this.

The scope of this unit is to provide faculty with unfettered access to all in-room instructional technology and ITS computer lab technology available at UCSC. This team provides maintenance and faculty support for all general assignment classrooms and IT computer labs, with the manager providing some of these services directly. The team collaborates closely with Media Systems Engineering on updates, repairs, and new technologies. The unit coordinates with the Instructional Technology team, who are experts on the virtual teaching technologies and their integration with in-room systems, including Lecture Capture. The manager is also responsible for operational coordination with the Disability Resource Center (DRC) to ensure that the DRC staff and accommodated students have appropriate access and support to the technologies managed by the team.

The Instructional Spaces Manager participates in and may lead efforts to research new computer lab and classroom solutions, evaluate their compliance with campus and systemwide policies, and determine their suitability for campus instructional needs. The Instructional Spaces manager develops and recommends a campus strategy for making ongoing resource allocation decisions regarding classroom and computer lab instructional technology support and contributes materially to ongoing resource allocation decisions regarding the technology. The manager develops and oversees communications and support strategies to ensure faculty are aware of, understand how to use, and can find needed support for computer lab and in-room instructional technology. The manager is responsible for ensuring that the full suite of service management functions are delivered for all computer lab and in-room instructional technologies, including service strategy; service delivery; incident, request, change, and problem management. The manager leads the Instructional Spaces team and ensures that staff have the support needed to deliver the highest quality of service.

This position will strengthen and maintain the campus and organizational relationships to allow a true partnership that enables us to increase our impact, speed, and agility. This role provides success metrics and monitors projects with full transparency. The manager will develop and communicate priorities across the campus through collaboration and building consensus. They will coach, espouse, model, and partner to ensure an attitude and approach of "we are one team." Awareness that we are all one team and the micro and macro user experience and journey is critical for success in this role.

APPOINTMENT INFORMATION

Budgeted Salary: $117,780 - $132,300 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 000530 (INFO SYS SUPV 2) - Grade 25

Travel: Never or Rarely

JOB DUTIES

40% - Service Management and Strategy

• Manages multiple services including road mapping, ideation, design, build, delivery, budget, and operations of a portfolio of products and services, and manages individual services through staff service management assignments and directly.
• Coordinates practices, standards, and strategy across multiple products and services.
• Collaborates with IT managers and campus senior management to ensure business goals are being met.
• Provides service management support for the Instructional Spaces portfolio across the entire services and in collaboration with staff members. Service management support includes: service strategy; service delivery; incident, request, change and problem management; and knowledge management and training.
• Manage vendor relationships, including coordinating contract reviews, researching and proposing new vendors and technologies for a service and its offerings, and engaging vendors in support for incidents that cannot be resolved by the service team.
• Manages service levels and service capacity, including establishing, updating, and monitoring service level agreements and operational level agreements, as well as business continuity plans for critical services.
• Conducts presentations of technical information concerning specific projects and schedules to all levels in the organization.
• Ensure compliance with information security policy, FERPA, ADA, and other highereducation regulations affecting IT services and user data.
• Leads service-specific meetings.

25% - Operations and Financial Management

• Collaborates with Media Systems Engineering on the development, management, and maintenance of financial models for products and services.
• Plans, directs, and assures adherence to budgets, operational schedules, work plans, and product performance requirements.
• Provides direction to employees following established campus policies and management guidance to develop methods and procedures on new analysis projects.
• Makes recommendations and implements decisions for operations and budgets that are related to products and services.
• Monitors products, services, and enhancements from initiation through delivery, interfacing on technical matters.
• Develops recommendations for administrative review/consideration that present effective planning strategies to improve overall service delivery, and provides guidance and consultation services as needed to assist in the implementation of those strategies.
• Develops policies/ procedures for use in conducting portfolio-specific operations, and analyzes overall effectiveness to ensure their success.
• Prioritizes hands-on participation in daily operations during start and end of academic quarters.

20% - Personnel Management

• Oversees and leads a department of professional staff.
• Motivates staff, provides feedback, evaluates performance, and provides leadership to achieve operational needs and goals.
• Drives strategic thinking about classroom and computer lab technology products and services.
• Recommends hiring of new employees, transfers, promotions, salary actions, terminations, performance management, and budget allocations.
• Supports the professional development and career growth of personnel.
• Administers campus policies that directly affect subordinate employees and their assignments.

15% - Collaboration and Governance

• Works with Instructional and Media Technology Senior Manager to collaborate with IT governance groups and managers and establish portfolio roadmaps; review new and existing IT products and service plans, and conduct customer research to support changing business needs.
• Regularly interacts with Disability Resource Center leadership and Registrar's staff to ensure campus instructional goals and student success goals are being met.
• Partners with Instructional Technology Manager to ensure support across the in-person and virtual instructional experience for faculty and students.
• Works with peer managers and the Service Desk to develop effective organization and team structure, process and procedures, and standards across the organization.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience leading others in technical environments. Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
• Deep understanding of higher education classroom and lab instructional technology including configuration, maintenance, troubleshooting, and problem resolution.
• Must have effective interpersonal and management skills.
• Ability to recruit and retain staff, provide constructive feedback, evaluate performance, and motivate others
• High level interpersonal skills to work effectively with both technical and non-technical personnel at various levels across the organization, and within a diverse and face-paced work environment. Ability to build strong relationships with colleagues, clients, and stakeholders
• Demonstrated understanding of ITIL service management practices, including: service strategy and design; service delivery and continuous improvement; problem management and resolution; knowledge management and training.
• Broad working knowledge of audio, video, and recording domains and equipment.
• Position requires strong analytical skills.
• Ability and skill necessary to accomplish ITS objectives and address related problems and issues in an effective manner.
• Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
• Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
• Ability to create and maintain accurate, useful, and accessible documentation for technical and non-technical audiences.
• Ensures compliance with policies and regulations including information security, FERPA, and ADA.

PREFERRED QUALIFICATIONS

• Ability to work effectively with procurement, business offices, and vendors to identify, negotiate, and purchase products and manage contracts, service quality, costs and regulatory compliance.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.