Convention Services Manager

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

The Omni Richmond Hotel is currently looking for a dynamic. detailed-orientated, and guest-centric individual to fill the position of Convention Services Manager. The Convention Services Manager is responsible for the planning and oversight of all meeting space operations in addition to coordinating events and serving the needs of clients.

The Omni Richmond Hotel offers a competitive salary and benefits package, as well as paid time off, hotel discounts and a fun, friendly place to work. We're committed to being ALL-IN, working hard, while having fun doing it! It's our outstanding culture and commitment to our associates that ensure we're delivering amazing experiences to our guests.

General responsibilities include, but not limited:

Preparing reports including Banquet Event Orders (BEO's), group resumes and DELPHI reports and input as instructed, rooming lists, correspondence, and analysis relative to group activity (i.e., activity checklist, call reports, forecast evaluations, menu proposals, written customer correspondence, resume, report of convention, and internal memos or communications).
• Adhering to the Catering and Conference Services Department's standard operating procedures.
• Helping establish and maintain hotel's marketplace position at the city's most elite venue within social and corporate communities.
• Ensuring all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Managing customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
• Generating high revenue yielding business for all contracted rooms, function space, and catered events.
• Conducting pre- and post-conference meetings when it is agreeable with the client.
• Ensuring all current and future client accounts are serviced in accordance with hotel standards.
• Communicating with banquet and F&B managers for all related banquet functions, and communicate client requests to relevant departments.
• Adhering to selling policies as set forth by the Director of Sales and Marketing.
• Remaining available to hotel managers while on property; Participating in all regular and operational meetings as required.

Qualifications needed are:

• A minimum of two to three years' experience in catering/conference services operations and/or sales is required; In a luxury hotel is preferred.
• An Associate's or Bachelor's Degree is preferred.
• Strong computer skills, including Microsoft Office, as well as familiarity with Opera and Delphi would be beneficial.
• Experience in meeting deadlines and multiple priorities of business demands.
• Basic knowledge of business contracts.
• Excellent verbal and written communication skills including leading and participating in formal presentations.
• Strong negotiation skills as well as the ability to cultivate leads, build relationships, and close the deal.
• Strong organizational skills and Detail oriented with the ability to handle multiple tasks in a fast-paced environment.
• Ability to work as part of a team and willingness to assist in other departments if needed.
• Strong desire to deliver excellent customer experiences
• Flexibility with scheduling and ability to work some weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.