Customer Service Collections Professional

Do you have a passion for helping others? Looking for a Collections position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Operations Collections team!

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum's Collections team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

BE PART OF THE CONNECTION
As a Call Center Collections Professional, your focus is to communicate with inbound and outbound call traffic to collect on bad debt accounts. You will communicate directly with customers in an attempt to resolve or collect a debt. You will be in a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONALS ENJOY MOST

• Communicating with customers and assisting with their debt resolution
• Working under minimal supervision
• Being in an environment whose aim is to help you grow

ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect a debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

WHAT YOU'LL BRING TO SPECTRUM

Qualifications

• Experience: 0-2 years of Collections/Accounting experience.
• Experience: 0-2 years of Customer Service experience.
• Experience: 0-2 years of related work experience and/or training in a similar field.
• Skills: Effective verbal and written communication.
• Education: High School Diploma or General Educational Development (GED) Certification.

Preferred Qualifications

(Essential Knowledge, Skills and Abilities)

• Knowledge of basic accounting/bookkeeping, mathematics and general office procedures.
• Ability to apply sound judgment to billing disputes.
• Skill to solve practical problems with a variety of variables and limited standardization.
• Proficient negotiation skills.
• Proficient Knowledge of Microsoft Excel.
• Proficiency using computers, keyboards and telephone systems.
• Work history of accountability and dependability.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Bilingual (English/Spanish) preferred but not required.