Salesforce Administrator
Job Summary Please note: duration through September 30, 2026; possible extension. Includes optional medical benefits, holiday pay and sick leave accrual.
Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues, and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
The Salesforce Administrator will be responsible for executing day-to-day configuration, support, maintenance and improvement of our CRM platform. Additionally, the incumbent will use their knowledge of the Salesforce Lightning platform and declarative tools to support the Technical Solutions Architect in maintaining the Salesforce configuration by working with custom objects, formula fields, workflows, custom views, and other content of intermediate complexity. This individual should be highly organized, capable of working independently and possess excellent communication skills. The successful candidate will have a strong understanding of Salesforce.com best practices and functionality.
Key Responsibilities:
Key Responsibilities
Administer and support Salesforce systems, including user management, security controls, reports, dashboards, workflows, and routine configuration. Stay current with Salesforce releases, features, and best practices; assist with system upgrades, critical updates, and action alerts. Configure and enhance the platform using declarative tools (fields, page layouts, Lightning Flows, Quick Actions, Macros), addressing business needs and reducing technical debt through Lightning solutions. Design, develop, test, and maintain moderately complex software, scripts, and system enhancements; support release and deployment activities, including pre- and post-deployment testing. Identify and improve systems, processes, and procedures; document configurations and create training materials. Troubleshoot and resolve technical issues; provide end-user support and escalate complex matters as needed. Support database and data management efforts, including normalized data structures, metadata capture, and data quality/cleaning initiatives.
Department Description The Goldschmidt Collective (TGC) which includes the National Clinician Consultation Center (NCCC) and the Reproductive Health Hotline (ReproHH) at the Department of Family & Community Medicine provides immediate, state-of-the-art HIV, viral hepatitis, substance use and reproductive and sexual health clinical gudance to health care providers (physicians, nurse practitioners, physician assistants, pharmacists and other health care professionals) across the country through seven telephone and online consultation services:
- HIV/AIDS Management Consultation Service (Warmline)
- Post-Exposure Prophylaxis Consultation Service (PEPline)
- Perinatal HIV Consultation and Referral Service
- Hepatitis C Consultation Service
- Pre-Exposure Prophylaxis Consultation Service (PrEPline)
- Substance Use Warmline
- Reproductive Health Hotline
Required Qualifications
- Bachelor's degree in related area and one year of relevant experience and / or equivalent experience / training
- Knowledge relating to the design and development of Salesforce software. Basic knowledge of Salesforce security features
- Demonstrated experience with Salesforce database administration
Preferred Qualifications
General knowledge of multiple areas of IT Knowledge of business processes and procedures Knowledge of the design, development, and application of technology and systems to meet business needs Knowledge of data management systems, practices, and standards Demonstrated knowledge of computer security tools, best practices, and policies Demonstrated ability to apply security controls to software and hardware Demonstrated testing and test planning skills Ability to write clear and concise technical documentation Demonstrated understanding of how system management actions affect users and related/dependent functions Strong interpersonal skills; ability to work with technical and non-technical personnel at various organizational levels Ability to communicate technical and non-technical information clearly and effectively Self-motivated; able to work independently and collaboratively Strong problem-solving skills Ability to learn quickly and meet deadlines Experience with Salesforce Service Cloud Experience with Salesforce Communities Knowledge of Visualforce and/or Apex Experience working in a SCRUM or Agile environment
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20 For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Job Code and Payroll Title 007308 INFO SYS ANL 2 Job Category Clinical Systems / IT Professionals, Professional (Non-Clinical), Project Management, Temporary Employment Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Temporary Employment Location San Francisco, CA Additional Shift Details M-F, 8 am - 5 pm. |
University of California - San Francisco Campus and Health
sick time
Feb 24, 2026