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Loan Operations - Loan Documentation Manager

NBH Bank
paid time off, 401(k)
United States, Missouri, Kansas City
Feb 20, 2026

It starts with our culture ...


Common sense has never been common.


If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.


That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.


We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.


As a Loan Documentation Manager, you will have an opportunity to manage daily operations providing leadership and performance evaluations to the Loan Documentation team. You will interpret, maintain, and enforce bank policies and procedures, as well as federal and state laws, oversee and monitor incoming work to ensure deadlines are met in accordance with department procedures and service level agreements. You will facilitate hiring, coaching, training, assigning loans and writing annual reviews for Loan Documentation Coordinators. You will coordinate with Loan Documentation Manager and act as back up for non-SBA Loan Documentation. You will verify loans submitted in the capital stream workflow application to ensure preliminary information has been uploaded, properly entered and approved, gathering all remaining necessary information needed to close loan. You will be responsible for oversite of a variety of tasks including preparing all documentation required in accordance with the approval in the capital stream workflow application in a timely manner, reviewing loan documents prepared by outside counsel for accuracy, and checking documentation prior to closing for completeness and accuracy. As the Manager, you will oversee the work or the Lead and Coordinators as they work with bankers, loan admins, SBA Packagers and/or title companies to ensure that it is accurately funded in accordance with procedures collateral is perfected prior to booking/funding the loan, review incoming original loan documents to ensure loan has been properly perfected, documented and loan package is complete, and identify and input non-financial ticklers in the capital stream workflow application for on-going monitoring or missing items.


Additionally, Loan Documentation Managers are expected to thoroughly review the team's documentation for accuracy and make sure it is consistent with loan approval. You will create and implement training and develop training materials and research documentation questions while serving as a resource and escalation point the team and bankers. You will assist in researching complex credits to determine status in conjunction with regulations, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.


All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.


Minimum Requirements: This position requires the following educational and/or job experience:



  • High School Diploma or equivalent.
  • 8+ years of relevant job experience.



Desired Skills: Ideal candidates for this position should possess some or all of the following skills: Associate's Degree in business or equivalent



  • 10+ years of relevant job experience
  • Laser Pro experience
  • SBA and Agricultural documentation experience desired.


  • Proficient in MS Office applications which include Outlook, Word, Excel.
  • Must possess strong oral communication skills (including excellent telephone etiquette),
  • Take initiative to research and resolve problems prior to asking for assistance from supervisor.
  • Ability to make sound and timely decision, to consistently deliver on commitments, and assume responsibility for results.
  • Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
  • Must be self-directed and able to prioritize multiple duties.
  • Ability to work with minimal supervision while performing duties



Work Environment:


We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:



  • We are committed to our core value of meritocracy and supporting our associates in growing within their role
  • When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.


  • Office setting with traditional hours.
  • Sitting for extended periods of time (typically no longer than 8 hours).
  • Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
  • Must be able to work overtime to the extent necessary.



Benefits:


In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.



If this is what you believe in, then you're definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.


Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

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