Senior Payment Operations Specialist

Senior Payment Operations Specialist

Description:

The Senior Payment Operations Specialist supports enterprise payment operations by managing issue intake, conducting research across internal systems, and coordinating resolution with internal and external partners. This role serves as a central operational resource, ensuring payment-related issues are addressed efficiently and consistently while maintaining continuity across workflows and initiatives.

At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to partner with us in that mission.

This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.

Some of the specific duties are listed below:

• Manage and triage incoming payment-related inquiries through the shared payments inbox.
• Research payment, account-level, and transaction-level issues using internal systems and tools.
• Coordinate issue resolution with internal teams and external partners across the organization.
• Support payment-related account terminations, reconciliations, and follow-up activities.
• Identify recurring issues and recommend process or workflow improvements.
• Maintain documentation and visibility in order to issue trends and resolutions.

Who we are looking for:

• Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We leverage our experience, client feedback and technology to change the landscape of health insurance with new and extraordinary ideas.
• Future leaders. We take the time to invest in our people and encourage them to deepen skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.
• Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong communication skills to create dynamic relationships, both internally and externally
• Confident professionals. We aim for 100% in everything we do, which means being accurate, on-time and on-point for our customer's needs, while maintaining a professional image consistent with Milliman's brand.

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success.

Qualifications:

• Demonstrated experience supporting payment operations or related financial workflows.
• Strong research and problem-solving skills with attention to detail.
• Ability to coordinate effectively across multiple internal teams.
• Clear and professional written and verbal communication skills.
• Strong organizational skills with the ability to manage competing priorities.
• Ability to work independently while supporting broader team objectives.
• 3+ years' experience in payment operations required.

Location:

This position is based out of the Milliman office in Omaha, Nebraska. Candidates hired into this role must be willing to work onsite full-time.

Benefits:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year.
• Family Building Benefits - Includes adoption and fertility assistance.
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

Equal Opportunity:

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

About Milliman:

Milliman (www.milliman.com) is an international consulting firm with over 5,100 employees and $1.6 billion in annual revenue. With over 75 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 24 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular. The atmosphere is business casual and in person work with 70 other professionals in an upscale office setting in west Omaha.