Senior Platform Operations Manager

Job Title

Job Description

About The Position | Major goals and objectives and location requirements

The Senior Platform Operations Manager plays a critical role within the Growth team, ensuring excellence across our email and notification programs. This role acts as the primary operations partner for the People App, translating product initiatives into scalable, testable, and reliable email, push notification and in-app messaging workflows. This individual is responsible for maintaining the operational integrity of People App's email and notification campaign-from setup through deployment-while driving innovation in how we communicate with our audiences.

Working at the intersection of email, mobile app messaging, data operations, and vendor management, this role will oversee campaign setup, execution, monitor deliverability health, and partner with cross-functional teams to ensure our programs deliver both user value and growth.

Hybrid 3x a week- (Des Moines, IA)

In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.

• Oversee day-to-day email, SMS, push and in-app notification campaign operations, ensuring flawless execution and timely delivery.

• Build custom app-based user selections across push, in-app, email lists and other connected programs for enhanced targeting.

• Scope, build, and launch People App-specific acquisition and retention campaigns, including blast and journey-based use cases (e.g., winback, onboarding, high affinity user flows).

• Own QA workflows, including link validation, image rendering, data mapping, triggering effectiveness, journey flows, preview testing, and multi-device checks.

• Support app developer's local testing by working in the sandbox prior to app releases.

• Manage scheduling, batching, throttling, and send-time logic to optimize throughput (including MPS requirements).

• Ensure proper setup of newsletters, lifecycle journeys, real-time alerts, and triggered communications.

• Set up or review A/B testing strategies and coordinate rollout of new templates with partners.

• Monitor real-time send statuses, error queues, and fallback handling to ensure campaigns fire as expected.

• Attend and contribute to initiative planning meetings to understand upcoming People App changes and assess downstream impact on Iterable, data flows, and messaging logic.

• Build and maintain reusable checklists and documentation for recurring processes (e.g., how to launch a push, how to launch an in-app message, what key Iterable settings mean).

Platform & Data Management

• Develop expertise in the martech stack (ESP, BigQuery, Hightouch, etc.).

• Monitor platform health, integration failures, and journey errors; drive real-time response and root-cause investigation.

• Oversee management and advise on the data structure/design of stored fields, custom events, and profile data required for handlebar logic and personalization to support outbound People App messaging use cases.

• Support advanced capabilities including segmentation, dynamic content rendering, conditional logic, and real-time triggers.

• Partner with engineering and data teams to troubleshoot ingestion delays, API throttling, and schema changes.

• Manage data hygiene efforts (profile suppression, churn processing, bounce cleanup, inactive segment monitoring, placeholder email management).

• Maintain platform folder structures, naming conventions, asset governance, and permission controls.

• Provide input on SDK integration gaps and risks, proactively flagging issues pertaining to user registration events, API calls, and profile creation.

Deliverability & Performance

• Monitor inbox placement, blocklist status, bounce codes, and sender reputation across brands and IPs.

• Partner with the deliverability consultant to identify and mitigate risks-spam traps, throttling, complaint spikes, cold IP warming, etc.

• Oversee CAN-SPAM, CASL, GDPR, and CCPA compliance across templates, data handling, and unsubscribe processes.

• Manage domain-level configurations (SPF, DKIM, DMARC) in partnership with Tech Ops.

The Role's Minimum Qualifications and Job Requirements:

• 4-6 years of experience in email, SMS, and/or mobile app messaging operations, marketing technology, or digital platform management.

• Knowledge of ESPs, notification systems, mobile SDKs, and/or customer data platforms.

• Proven track record managing large-scale email programs.

• Strong project management and problem-solving skills, with the ability to juggle multiple priorities.

• Excellent collaboration and communication skills to work across editorial, product, data, and strategy teams.

• Experience managing vendor relationships and holding partners accountable.

About the Team

This role is part of our centralized Growth and Audience Relationship team, responsible for growing direct relationships between our brands and consumers, operating People Inc. brands' newsletter, notification and retention marketing

programs, and delivering best in class experiences to millions of subscribers and members. This role works cross-functionally with product, data, production, and growth team counterparts, as well as brand leaders and brand editorial.

% Travel Required (Approximate): 2%

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing hr@people.inc.

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Pay Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition,People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.