Essential Duties and Responsibilities
- Prepares and evaluates possible courses of action and makes decisions after the various possibilities have been considered.
- Plans and implements all cleaning & floor maintenance activities. Responsible for designating timelines of projects and/or resources.
- Schedules, maintains, and coordinates project cleaning tasks.
- Conducts regular inspections of all shift areas, ensuring quality control standards are maintained, recorded and corrective action is initiated as necessary.
- Complete personnel requisitions, reviews applications, interviews, and hires, and conducts new hire orientation.
- Responsible for any attendance and disciplinary action required in accordance with organizational policies.
- Documents behavior and performance issues and follows-up with appropriate corrective action or reward and recognition. Conducts performance evaluations.
- Performs and completes department staff scheduling and timecard approval. Including the monitoring and approval of overtime.
- Responsible for preparation and presentation of department meetings and insuring appropriate staff education.
- Oversees and orders stock and equipment inventories, handling, processing and requisitioning. Maintains equipment in operable condition.
- Handles patient and partner concerns and service recovery.
- Participates in the investigation and testing of new materials, equipment, procedures and techniques to improve operations and recommends the purchase and/or implementation of same as appropriate.
- Completes daily report and/or communicates pertinent information to the environmental services system manager or director.
- Advises and assists partners as necessary.
- Maintains necessary shift records, checklists and schedules.
- Determines work assignments & prepares daily roster.
- Assists with special assignments and participates on various committees as assigned.
- Assists environmental services system manager and director in developing and monitoring department budget for Mercyhealth Walworth and Mercyhealth Harvard.
- Assists in developing, revising, interpreting and implementing system wide environmental services policies, procedures and operating practices.
- Develops and implements department quarterly performance improvement and dashboard documentation.
- Provides initial approval of invoices.
- Responsible for planning and implementing orientation and training programs for Mercyhealth Walworth and Mercyhealth Harvard.
- Prepares minutes and reports as required, including linen use spreadsheet.
- Maintains working knowledge of audio-visual equipment.
- Directs vendor activities in such areas as floor care, pest control, window cleaning, equipment repair, linen services, waste, supplies, etc.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High school graduate or equivalent.
Prior supervisory experience required.
Three to five years of cleaning experience required.
Healthcare cleaning experience preferred.
Certification and Licensure
N/A
Skills and Abilities
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of partners of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office, including Excel, Word and PowerPoint.
Special Physical Demands
The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
This is considered very heavy work. While performing the duties of this job, the employee is regularly required to perform repetitive motions related to the following; stand, walk, finger, handle, feel, grasp, push, pull and reach with hands and arms. The employee is regularly required to sit and talk or hear. The employee is frequently required to climb (using step stool or ladder), balance and stoop, kneel, twist, bend, crouch, or crawl. The employee is occasionally required to smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds and occasionally lift and/move over 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, distance vision, depth perceptio.n
Level of Supervision
Supervised by Manager and/or Director. Work is performed according to standard practices and procedures with some independent judgment required.
Supervises
Directly supervises partners in the Mercy Walworth and Harvard Environmental Services Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems PAY RANGE:
$55,746.12 - $89,193.72
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women
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Mercy Health Corporation
$55,746.12 - $89,193.72
paid time off
Feb 20, 2026