RN Certified Clinical Program Coordinator

Essential Duties and Responsibilities

• The RN Program Coordinator, in collaboration with the System CNO,:
• 1.Uses exceptional communication, organizational and interpersonal skills to serve as the project manager for coordination of programs
• 2.Oversees and coordinates the application process for programs
• 3.Collaborates with the Nursing Practice Council and Nursing Leadership to ensure the coordination, and facilitation for an action plan that brings this vision to reality
• 4.Supports departments in various Performance Improvement activities while working closely with the Department of Quality
• 5.Identifies opportunities and solutions that may foster change and lead to the advancement of program initiatives
• 6.Develops and mentors the role of program Champions in all departments in the system where nurses practice
• 7.Develops and mentors the Nursing Practice Council Chairs across the system and oversees the development of a Shared Governance Model in all entities
• 8.Develops a communication plan which keeps nurses across the system informed and linked together
• 9.Develops a plan to educate all partners of Mercy Health System Has familiarity with components of a programs environment and champions strategies across the system, both internal to nursing and with ancillary and support service departments.
• The MHTC Nursing Quality and Performance Improvement Coordinator in collaboration with Quality, Medical Management, Nursing Informatics, and Nursing Leadership will:
• 1.Ensure direct care nurses understanding and use of quality data to drive improvement by coordinating with team members: to identify educational opportunities for clinical nursing staff, to build a team of quality resource nurses among direct care staff.
• 2.Identify and assist in leading strategies to improve outcomes that fall at or below benchmark.
• 3.Serve as a consultant and resource expert for performance improvement activities designed to improve the quality of patient care and to ensure annual unit PI projects are meaningful and measurable.
• 4.Ensure unit quality data boards provide meaningful and up to date information.
• 5.Assist with TJC preparation for constant survey readiness.
• 6.Assess and optimize data collection strategies to ensure reliability and accuracy.
• 7.Expand data collected and reported to Press Ganey (NDNQI).Strong problem solving abilities in complex situations.
• Ability to work within the budget and productivity targets to meet organizational objectives.
• Visible nursing representative with outstanding relationship building skills.
• Supports process improvement in operations, quality, and organizational change.
• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Participates in hospital and department committees.
• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability.
• Demonstrates decisiveness and an ability to gain consensus where appropriate.
• Performs other duties as assigned

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

*Required Bachelor of Science in Nursing or currently in BSN program. Prefer Masters in Nursing or enrolled in a MSN program.
*Must have a minimum of 5 to 7 years of progressively responsible hospital nursing experience.
Governance/Nursing Practice Council Structures.
*Demonstrated success with Project Management.
*Experience with interpretation and display of data

Certification and Licensure

*Licensed professional nurse in the state hospital/clinic is located.

Skills and Abilities
Excellent interpersonal/communication and consensus building skills. Genuine concern for people. Strong verbal and written communication skills. Adept listener with the ability to interpret concerns.
Special Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.

Level of Supervision

Performs job duties with general supervision.

Supervises

N/A

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women