Chief Nursing Officer

Essential Duties and Responsibilities

• Collaborates with the System CNO, MHTC CNO, Ambulatory CNO and other nursing leadership to include all levels of nursing in the development of the Department of Nursing's Strategic Plan and Performance Improvement Plan.
• Ensures the successful function of the Nursing Practice Council structure and its successful participation with the development of a System-Wide Nursing Practice Council.
• Responsible for the day -to-day clinical practice of nursing including education, quality, and research for all areas within assigned Critical Access Hospital.
• Defines standards of care for nursing practice which promote and facilitate a multidisciplinary, team approach to patient and family centered care and care coordination.
• Responsible for nursing service operations for the inpatient nursing units, surgical services, and other areas as assigned.
• Collaborates with nursing leadership and partners for other service areas e.g. ED, Maternity, Radiology, Laboratory, and Registration , to meet the needs of their specific patient populations.
• Responsible for physician hospitalist and anesthesia department operations.
• Collaborates with Clinical Directors, Nursing Directors and all Leaders to ensure proper utilization of evidenced based practice, Joint Commission standards, quality measures, and national patient safety goals.
• Collaborates with nursing leadership and other leaders and is responsible for achievement of patient satisfaction (PressGaney and HCAHP) action plans to achieve targets for the Critical Access Hospital.
• Collaborates with the medical staff to ensure quality, safety, regulatory compliance and achievement of strategic goals.
• Oversight for fiscal planning and setting resource allocation priorities in achieving fiscal goals for inpatient nursing and assigned areas of accountability.
• Provides leadership, supervision, guidance and development for staff, articulating and demonstrating an expectation for continuous quality improvement, as well as continually supporting and exhibiting system values and service standards. Identifies and provides growth opportunities for staff.
• Ensures and fosters a high level of collaboration within a highly matrix team environment in order to coordinate activities, review work, exchange information, and resolve problems. Champions and promotes service excellence philosophies and behaviors at the facility and system levels.
• Functions as an integral member of the hospital operations and system leadership teams, serving in an advisory capacity to applicable staff. In collaboration with leadership team members, directs and provides oversight regarding the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet system wide organizational growth initiatives and the needs of patient populations in the community. Leads and influences change at the facility and system levels.
• Promotes financial stewardship and clinical excellence for the facility in both operational and capital acquisition processes. Allocates financial, information, and human capital for improvement activities.
• Serves as a member of several system and organizational teams, building and supporting effective collegial relationships with applicable internal and external stakeholders.
• Serves as a role model and coach for Service Excellence Standards and service recovery.
• Performs other duties as assigned

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

*Requires a Masters degree in relevant discipline and will hold either a Bachelor's or Master's degree in nursing. Maintains leadership certification.
*Requires a minimum of 7 to 10 years of current nursing leadership and management experience, demonstrating progressive leadership development and competency.
*Proven track record of partnering with medical staff to achieve desired organizational outcomes.
*Knowledge of modern national trends in hospital technology, quality and patient safety.
*Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail. Skilled in coaching and mentoring direct reports.
*Strong work ethic, results-oriented, persuasive, motivational, inspirational and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees, and physicians.

Certification and Licensure

*Must possess licensure as a professional nurse in the states of Illinois and Wisconsin.

Skills and Abilities
N/A
Special Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.

Level of Supervision

Performs job duties with general direction. Regularly supervises and managers others in the performance of this position.

Supervises

N/A

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women