ERP Analyst

For more than55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

• Deploy and configure ERP systems (Workday) to meet business needs.
• Migrate data, develop integrations, and configure and perform reporting and functional testing.
• Document business requirements and ERP system configurations.
• Partner with Business Leadership to optimize finance, procurement, and accounting workflow.
• Troubleshoot and resolve ERP system issues.
• Develop and implement best practices for Workday system use, including workflows, dashboards, and reporting capabilities.
• Manage user accounts, including onboarding/offboarding, and assign roles and permissions aligned with job functions.
• Develop and deliver client training sessions and help end-users navigate ERP solutions. Maintain detailed records of, and develop ERP configurations, coordinate system updates with business partners, and oversee the delivery of best practices.
• May perform other duties as assigned

Requirements:

• Bachelor's degree in computer science, Information Systems, or a related field.
• Certification(s) in Workday ERP Administration, Workday Security, and Workday Integration is preferred.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursements are governed by policy.

Experience/Specialized skills (including Language)

• 3+ years of experience working with SaaS-based enterprise applications such as ERP, CRM, CLM, LMS, etc. (healthcare experience preferred).
• 1+ years of experience working with Workday ERP (healthcare experience preferred).
• Proven knowledge of change management procedures and processes.
• Proven ability to analyze data, troubleshoot issues, and provide innovative solutions.
• Excellent written and verbal communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and highly organized, with a strong ability to manage multiple priorities and meet deadlines.
• Must be self-sufficient, innovativ,e and able to facilitate cross-functional workflows with minimal direct supervision.
• Familiar with Cyber Security frameworks and methodology to secure applications and systems.
• Proficient in the use of office productivity software and applications.
• Proficiency in incident and problem management processes, with the ability to troubleshoot and resolve complex technical issues.
• Bilingual (English/Spanish) preferred.

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave, and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.