Leave of Absence Partner

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Handles complex requests due to employee eligibility and maintaining compliance with all federal, state and local disability regulations. Maintains a working knowledge of job types/essential functions of all areas of the business.
• Ability to review, assess and communicate eligibility and options based on employee requests for leave of absence under state and federal regulations and company policies for T-Mobile US employees. (Including, but not limited to FMLA, Military, and Company leave of absence and state statutory, and T-Mobile paid plans.).
• Acts as an advising resource to HR and other organizational partners for escalations on leave of absence plans.
• Remains current on leave and disability related regulations and guidelines through participation in appropriate professional organizations and ongoing education.
• Focuses on compassionate and proactive employee advocacy while providing objective and strategic support to the business.
• Provides expert and objective advice, coaching, and counsel to leaders and employees on leave and disability related programs, policy and procedures.
• Provides oversight and audit of the accuracy of eligibility and entitlement for leave of absence, paid plans and T-Mobile processes and ensures procedures are completed within accepted timeframes completed by our vendor.
• Communicates with vendors, employees, managers and HR regarding leave of absence and paid plan decisions.
• Provides accurate information related to difficult situations with a professional and ethical demeanor (for example escalations, suspicion of fraudulent activity related to leave of absence, potential employment action, and provides information for EEOC or legal investigations).
• Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners.
• Advises and educates managers and HR regarding disability rights and employer responsibilities related to requests for leave of absence-, short- and long-term disability, statutory state plans and other T-Mobile paid plans.
• Ensure accurate LOA case determination and leave usage calculations and confirms accurate LOA status in HR, Timekeeping and Payroll databases.
• Provides effective service, consultation and resolution of employee relation inquiries related to all leave of absence types and short or long-term disability.
• Regularly confers with T-Mobile's legal department and HR partners to ensure consistent application of leave of absences policies and processes and seeks legal guidance when appropriate to maintain compliance with applicable laws and regulations. Provide timely research and response to medium to high-level complex inquiries from T-Mobile Legal or other investigative team inquiries.
• Interacts with various internal and external partners including disability vendors, healthcare providers, payroll, compensation/commissions, legal, workplace relations, workers' compensation, loss prevention and others to ensure timely processing of leave of absence requests.
• Advise management of trends and issues, as well as recommended course of action.
  

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• 2-4 years Experience within HR. (Preferred)
• 3+ years of experience in administering, assessing, and coordinating mandated leaves, return to work and disability related to employment. (Strongly Preferred)
• Knowledge and ability to interpret federal, state, and local leave regulations. (Preferred)
• Experience in reporting, understanding of leave and/or disability analytical data. (Preferred)
• Experience working in a Disability Management Database, Conversant with HRIS/Timekeeping systems such as Workday, SAP, Kronos. (Preferred)

Knowledge, Skills and Abilities:

• Customer Service skills to handle the sensitive and delicate personal situations that involve leave and disability. Builds commitment and overcomes resistance. Provides timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience. (Required)
• Communication both verbal and in writing in an articulate, thorough responsive manner. Demonstrated skill in written correspondence both through e-mail and formal letter writing. (Required)
• Attention To Detail and passion for high-quality work product. (Required)

Licenses and Certifications:

• Professional in Human Resources (PHR) (Preferred)
• Certified Disability Manager (CPDM) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.