Billing Specialist II

Who We Are Looking For

Seeking an experienced billing professional responsible for independently managing high-volume, multi-subsidiary invoicing with accuracy and efficiency. This role operates with minimal supervision, resolves complex billing issues, ensures timely and compliant invoice delivery, and serves as a key liaison between internal departments and customers. Strong proficiency in Salesforce and NetSuite is preferred.

Location: Annapolis, MD | Hybrid

What You Will Work On

• Invoice Management: Independently prepare, process, and distribute invoices for multiple subsidiaries.
• Agreement Interpretation: Analyze customer agreements and billing terms to ensure invoices align with contractual requirements; apply agreement provisions when resolving billing issues and customer inquiries.
• Problem Solving: Investigate and resolve moderate to complex billing discrepancies, customer inquiries, and system issues with limited escalation.
• Support Management System: Independently manage and resolve billing-related cases through the support management case system.
• Process Improvement: Identify, document, and recommend workflow and process improvements within billing operations.
• Cross-Functional Collaboration: Partner with Sales, Finance, and Operations to align data and ensure smooth billing cycles.
• Month-End Close: Complete assigned billing-related close tasks and reporting.
• Customer Engagement: Deliver professional communication with customers and internal partners to resolve issues promptly.
• Team Support: Provide day-to-day guidance and assistance to Billing Specialist I team members as needed.
• Other Tasks Assigned: Perform additional duties and special projects as requested by management.

What You Will Bring

• 3+ years of billing, accounts receivable, or revenue operations experience in a high-volume environment.
• Experience managing invoicing across multiple entities or business units.
• Ability to interpret customer agreements and apply billing terms accurately.
• Proficiency in ERP and CRM systems; NetSuite and Salesforce experience preferred.
• Strong Excel skills and comfort working with large data sets.
• Demonstrated ability to investigate and resolve billing discrepancies with minimal supervision.
• Strong written and verbal communication skills with the ability to collaborate across departments.
• Detail-oriented with strong organizational and time management skills.