New 
Member Solutions Team Lead
 Landmark Credit Union | |
 United States, Wisconsin, Brookfield | |
| 555 South Executive Drive (Show on map) | |
 Feb 19, 2026 | |
|
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
Reports to the Manager, Member Solutions. Serves as a team lead, trainer, and call escalation resource for Member Solution Associates, and is a liaison between the associates and management. Provides assistance to all types of collection inquiries, primarily through phone contact, using a number of different systems and programs.
REQUIREMENTS
1. Must have a high school diploma or equivalent and a minimum of 2 years collection experience.
2. Demonstrated experience and knowledge of all related collection account types, loss mitigation tools, and department specialty areas.
3. Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.
4. Must have experience or be able to gain proficiency in all programs and systems used for this job.
5. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Serves as a reference and information source for Member Solutions Associates. Trains and mentoring less experienced staff.
2. Takes member call escalations as a senior member of the Member Solutions team.
3. Provides feedback to management on various aspects of the Member Solutions process.
4. Assists in multiple areas including early stage, late stage, recovery, and specialty calls as needed.
5. Educates members on the options available to them. Analyzes all relevant information in order to recommend the best possible outcome for the member and Credit Union.
6. May act in a supervisory capacity as the lead Member Solutions associate during an evening or weekend shift.
7. Performs other duties as assigned.
EEO/Veterans/Disabled
| |